The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Power Supplies

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-07-2018, 03:10 AM
tokarjan tokarjan is offline
Registered User
 
Join Date: May 2018
Posts: 2
POST ID # = 953635
tokarjan Reputation: 10
Default CX550M annoying fan noise/vibration

Hello everyone!

I'd like to ask here first before doing anything else.

So my CX550M PSU will be almost two years old now. Bought it in July 2016. I had no problems till few months ago, so about September last year.

The fan starts to make really annoying whirring / vibrating sounds. This happens only after I did something intensive with PC (so gaming, YouTube, etc.), so essentially after the PSU had some bigger load to deal with.

It's definitely the fan in the PSU, I made sure by disabling every other fan in the case.

Searching on the internet revealed this is pretty common, and I decided to try to flip the PSU. Originally, the fan was facing down pulling air from bottom of case. This is where the noise was annoying the most. So I flipped the PSU few weeks ago so that the fan is now facing inside the case. This, initially, helped but that lasted only few days and the noise / vibrations are back.

I tried to clean the PSU and the fan a bit with compressed air, that did nothing.
But I think the fan is removable without opening the whole PSU and thus voiding the warranty? (correct me if I'm wrong). Should I try to clean it that way (pulling it out?) Maybe even replacing it?

What are my other options? I'm in EU, so there's 2 years minimum of manufacturer warranty, the CX-M PSUs have 5 years warranty. Should I wait two more months and then go for RMA directly with Corsair? I have bad experience with RMAs here in Eastern Europe. Usually, if they even bother to accept RMA (the retailer that is), issues like this, with fan noise etc., they take full 30 days to send the item back saying no issues have been discovered. I RMAd a Gigabyte GPU like this for almost a year.

If needed I'll try to provide sound/video

Thanks in advance for any helpful comments

Regards

Jan
Reply With Quote


  #2  
Old 05-07-2018, 10:12 PM
Corsair Hotpot Corsair Hotpot is offline
Corsair Employee
Corsair Hotpot's PC Specs
 
Join Date: May 2017
Posts: 256
POST ID # = 953726
Corsair Hotpot Reputation: 10
Default

Quote:
Originally Posted by tokarjan View Post
Hello everyone!

I'd like to ask here first before doing anything else.

So my CX550M PSU will be almost two years old now. Bought it in July 2016. I had no problems till few months ago, so about September last year.

The fan starts to make really annoying whirring / vibrating sounds. This happens only after I did something intensive with PC (so gaming, YouTube, etc.), so essentially after the PSU had some bigger load to deal with.

It's definitely the fan in the PSU, I made sure by disabling every other fan in the case.

Searching on the internet revealed this is pretty common, and I decided to try to flip the PSU. Originally, the fan was facing down pulling air from bottom of case. This is where the noise was annoying the most. So I flipped the PSU few weeks ago so that the fan is now facing inside the case. This, initially, helped but that lasted only few days and the noise / vibrations are back.

I tried to clean the PSU and the fan a bit with compressed air, that did nothing.
But I think the fan is removable without opening the whole PSU and thus voiding the warranty? (correct me if I'm wrong). Should I try to clean it that way (pulling it out?) Maybe even replacing it?

What are my other options? I'm in EU, so there's 2 years minimum of manufacturer warranty, the CX-M PSUs have 5 years warranty. Should I wait two more months and then go for RMA directly with Corsair? I have bad experience with RMAs here in Eastern Europe. Usually, if they even bother to accept RMA (the retailer that is), issues like this, with fan noise etc., they take full 30 days to send the item back saying no issues have been discovered. I RMAd a Gigabyte GPU like this for almost a year.

If needed I'll try to provide sound/video

Thanks in advance for any helpful comments

Regards

Jan
Hi tokarjan,

This sounds like a bad bearing in the PSU fan. Unfortunately it would void the warranty opening the PSU to the fan. But you can definitely proceed with requesting an RMA on the support website! Make a ticket regarding the issue and I'm should our Customer Service team can help you out!
Reply With Quote


  #3  
Old 05-28-2018, 07:34 AM
tokarjan tokarjan is offline
Registered User
 
Join Date: May 2018
Posts: 2
POST ID # = 956377
tokarjan Reputation: 10
Default

Hi there!

So I did request a ticket for this and the RMA was approved. I'm now waiting for the replacement, however I got a call today from FedEx Clearance Agent, asking me to send them proof that I did not pay for the shipment and communication with sender (Corsair).

I saw a similar older thread regarding this and the solution was to respond once more to the ticket. However my ticket was already closed.

What should I do? My ticket number is #723584.

FedEx states that I need to respond till the end of this month because the amount on the invoice is this month limit for duty free customs.

Thanks in advance
Reply With Quote


  #4  
Old 05-30-2018, 12:16 PM
Corsair Mint Corsair Mint is offline
Corsair Employee
 
Join Date: Apr 2016
Posts: 648
POST ID # = 956677
Corsair Mint Reputation: 24
Default

Quote:
Originally Posted by tokarjan View Post
Hi there!

So I did request a ticket for this and the RMA was approved. I'm now waiting for the replacement, however I got a call today from FedEx Clearance Agent, asking me to send them proof that I did not pay for the shipment and communication with sender (Corsair).

I saw a similar older thread regarding this and the solution was to respond once more to the ticket. However my ticket was already closed.

What should I do? My ticket number is #723584.

FedEx states that I need to respond till the end of this month because the amount on the invoice is this month limit for duty free customs.

Thanks in advance
Even with the ticket closed, respond back to it, support will help to review it and reach out to customs and clearance for you.
Reply With Quote


Reply

Tags
cx550m, fan noise, rma, warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:50 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.