Can't install CorsairLink 4.0

Hi guys,

I've uninstalled the previous version and the two other files. But when lauching 4.0 installer...says "old version of Corsair Link was detected. You have to uninstall it manually before you can install this one" then no other option than "finish" to cancel installation.

I've run CCleaner and restarted as well. No joy.

Appreciate your help on this one!

Cheers

Hi red,

I did reboot everytime...not working ;)

maybe you should delete/backup your old profiles.

C:\USER\<Systemname>\AppData\Roaming\Corsair

 

So restart with an empty Corsair dir.

I have same issue,

 

removed corsair link 3.2.x and always popup with the message that remove old version.

 

Of course checked in all folder under \user for a *corsair* folder and nothing in there.

 

C:\USER\<Systemname>\AppData\Roaming\Corsair

 

Any other idea?

Hello, i have the same problem.

Log of installation CL 4:

[0824:1E60][2016-01-27T21:13:44]i001: Burn v3.9.1208.0, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\****\Desktop\Corsair LINK Installer v4.2.0.162.exe, cmdline: '-burn.unelevated BurnPipe.{59696CA9-D683-487A-93FE-923710303B37} {41862D3E-5B30-4305-B183-6BE367D7B6A9} 7780 '

[0824:1E60][2016-01-27T21:13:44]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]CorsairLink4'

[0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\****\AppData\Local\Temp\Corsair_Link_4_20160127211344.log'

[0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\****\Desktop\Corsair LINK Installer v4.2.0.162.exe'

[0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\****\Desktop\'

[0824:1E60][2016-01-27T21:13:44]i000: Setting string variable 'WixBundleName' to value 'Corsair Link 4'

[0824:1E60][2016-01-27T21:13:44]i000: Loading managed bootstrapper application.

[0824:1E60][2016-01-27T21:13:44]i000: Creating BA thread to run asynchronously.

[0824:1FF0][2016-01-27T21:13:45]i000: Creating UI

[0824:1E60][2016-01-27T21:13:45]i100: Detect begin, 5 packages

[0824:1E60][2016-01-27T21:13:45]i000: InstallationState = NotPresent

[0824:1E60][2016-01-27T21:13:45]i000: Setting string variable 'NETFRAMEWORK45' to value '394254'

[0824:1E60][2016-01-27T21:13:45]i000: Registry key not found. Key = 'Software\Corsair Components, Inc.\CorsairLink4'

[0824:1E60][2016-01-27T21:13:45]i052: Condition 'PreviousInstallFolder' evaluates to false.

[0824:1E60][2016-01-27T21:13:45]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

[0824:1E60][2016-01-27T21:13:45]i101: Detected package: NetFx45Web, state: Present, cached: None

[0824:1E60][2016-01-27T21:13:45]i101: Detected package: USBXpressDrivers, state: Absent, cached: None

[0824:1E60][2016-01-27T21:13:45]i101: Detected package: HydroDriversV2x64, state: Absent, cached: None

[0824:1E60][2016-01-27T21:13:45]i101: Detected package: HydroDriversV2x86, state: Absent, cached: None

[0824:1E60][2016-01-27T21:13:45]i101: Detected package: CorsairLink4MsiPackage, state: Absent, cached: None

[0824:1E60][2016-01-27T21:13:45]i000: InstallationState = ConditionFailed

[0824:1E60][2016-01-27T21:13:45]i052: Condition 'VersionNT >= v6.1' evaluates to true.

[0824:1E60][2016-01-27T21:13:45]i199: Detect complete, result: 0x0

[0824:1E60][2016-01-27T21:13:54]i500: Shutting down, exit code: 0x0

[0824:1E60][2016-01-27T21:13:54]i410: Variable: InstallFolder = C:\Program Files (x86)\CorsairLink4

[0824:1E60][2016-01-27T21:13:54]i410: Variable: NETFRAMEWORK45 = 394254

[0824:1E60][2016-01-27T21:13:54]i410: Variable: ProgramFilesFolder = C:\Program Files (x86)\

[0824:1E60][2016-01-27T21:13:54]i410: Variable: VersionNT = 10.0.0.0

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleAction = 4

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleElevated = 1

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleLog = C:\Users\****\AppData\Local\Temp\Corsair_Link_4_20160127211344.log

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleManufacturer = Corsair Components, Inc.

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleName = Corsair Link 4

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleOriginalSource = C:\Users\****\Desktop\Corsair LINK Installer v4.2.0.162.exe

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\****\Desktop\

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleProviderKey = {03d46163-b471-4734-bd18-78abe9118d17}

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleTag =

[0824:1E60][2016-01-27T21:13:54]i410: Variable: WixBundleVersion = 4.2.0.162

[0824:1E60][2016-01-27T21:13:54]i007: Exit code: 0x0, restarting: No

maybe you should delete/backup your old profiles.

 

 

So restart with an empty Corsair dir.

 

Thanks for your help mate but I did as well (Empty folder btw) still no luck!

Hope someone will come up with a solution ;)

 

Cheers

FWI I've re-installed Corsair Link 3.2.5742 with no issues at all.

I've noticed that it kept my H110iGT LED sensor light settings... So there must still be some files somewhere...

But I guess Corsair need to work on a better uninstaller.

For now I stay on this version...mbe next update will solve this?

Cheers

I've uninstalled v3.

 

I've uninstalled the drivers from add/remove too.

 

I've deleted the corsair folder from program files

 

I've deleted the corsair folder from appdata/

 

Can I install v4? Can I hell!!

 

Any suggestions on what I haven't deleted that needs to go?

 

It's had more reboots today than it has this month!

I've uninstalled v3.

 

I've uninstalled the drivers from add/remove too.

 

I've deleted the corsair folder from program files

 

I've deleted the corsair folder from appdata/

 

Can I install v4? Can I hell!!

 

Any suggestions on what I haven't deleted that needs to go?

 

It's had more reboots today than it has this month!

 

ah ah Jammyb! I hear you ;) Been there, done that! That's why i've reverted back to 3. Let me know if you find something ;) Cheers

Same problem.

I had the very same problem. Here is how I got it solved under Windows 10.

 

1) Installed Corsair link v3.2.5742

2) Installed Total Uninstall

3) Launched Total Uninstall and ran Advanced Analyze on Corsair Link, Corsair Link USB Dongle, Corsair Hydro (if you don't have Corsair Hydro then don't look for it) and uninstalled all of them.

4) Unplugged my Corsair HX750i PSU and Corsair Commander Mini from USB.

5) Rebooted

6) Installed Corsair Link 4

7) Rebooted

8) Plugged my Corsair HX750i PSU and Corsair Link back to USB.

 

Hope it helps.

I had the very same problem. Here is how I got it solved under Windows 10.

 

1) Installed Corsair link v3.2.5742

2) Installed Total Uninstall

3) Launched Total Uninstall and ran Advanced Analyze on Corsair Link, Corsair Link USB Dongle, Corsair Hydro (if you don't have Corsair Hydro then don't look for it) and uninstalled all of them.

4) Unplugged my Corsair HX750i PSU and Corsair Commander Mini from USB.

5) Rebooted

6) Installed Corsair Link 4

7) Rebooted

8) Plugged my Corsair HX750i PSU and Corsair Link back to USB.

 

Hope it helps.

It works! Thank you!!!

Happy to hear :)

The procedure did not work for me. not a cclean of registry nor a manual search... I have been suggested by a Corsair tec to just install it on other pc and copy the directory.. but... registry keys. well.. will try.. but what we need is to know all registry keys and files the corsair link 3.x did include... and if there were drivers installed, how to address them... (mind you i see no USB or other drivers not from Microsoft, but it did work OK on a win 10 machine).

I even tried the install un install of previous version with a more robust system tracking, but to no avail... i bet is a drivers issue.

The procedure did not work for me.

 

The CL4 installer should report why it still thinks CL3 is installed as just refusing to install does not help anyone :brick:. It must know what it is checking in order to decide CL3 is still installed and failing to report this is just silly and stupid :mad:.

i just ran into this problem as well .tried everything.wont let me install new version.i can install version v3.2.5742 no problem tho.any version 4 says i have to uninstall old first which i have..

Why am I bothering to even come here. Your software is trash! I would severely like to kick Andy Paul many, many, many, many times!!!! I will never touch Corsair products again.

Similar to what rasmus posted above.

 

1) Install Corsair Link v3.x.xxxx.signed. Make sure it is "signed" to load into W10

2) Install Total Uninstall 6

3) Run Total Uninstall and remove all Corsair Link and Dongle.

4) Reboot

5) Run Total Unstall 6 again! Now you will see a Corsair Driver. Remove it.

6)Reboot

7) v4 should now install.:sunglasse

Similar to what rasmus posted above.

 

1) Install Corsair Link v3.x.xxxx.signed. Make sure it is "signed" to load into W10

2) Install Total Uninstall 6

3) Run Total Uninstall and remove all Corsair Link and Dongle.

4) Reboot

5) Run Total Unstall 6 again! Now you will see a Corsair Driver. Remove it.

6)Reboot

7) v4 should now install.:sunglasse

 

Why am I bothering to even come here. Your software is trash! I would severely like to kick Andy Paul many, many, many, many times!!!! I will never touch Corsair products again.

 

But why do we have to jump through hoops backwards with one arm tied behind our back? Corsair should "get their act together" :asskick:

Amazing that no representative has offered any help since 01-27-2016!!!

I was under the impression that Corsair charged more and had better support.

 

Hopefully you have made it work by now?

 

Personally i do use Total Uninstall 6 for everything i install just for such situations so i know what installers put on my computer. I never trust the uninstaller since lazy developers many times dont care to remove all the keys and files they create when removing the program.

Better still, if V4 detects some remains of V3, why not offer to uninstall the offending files?

You need to install .NET framework 4.6.1

The problem I am having is this is a clean install. No previous version.

The link 4.2.3.41 looks like it installs and then when I click finish it is nowhere to be found?

link 4.2.3.41 looks like it installs and then when I click finish it is nowhere to be found?

 

Is what you are seeing the same as http://forum.corsair.com/forums/showthread.php?p=856027?

In my case, the problem occurs when the installation is attempting to setup a driver:

 

[3104:2FBC][2017-05-30T11:43:28]i301: Applying execute package: HydroDriversV2x64, action: Install, path: C:\ProgramData\Package Cache\908C09DE28BB3CC09601DA5D4E1F44BECC9DF18F\HydroDrivers\dpinst.exe, arguments: '"C:\ProgramData\Package Cache\908C09DE28BB3CC09601DA5D4E1F44BECC9DF18F\HydroDrivers\dpinst.exe"'

[3104:2FBC][2017-05-30T11:43:28]e000: Error 0x80070100: Process returned error: 0x100

 

My solution was to take apart the instalation package (.EXE) and execute just the installation for the Corsair Link 4 program (CLink4Setup.msi).

 

I tried to include this program as an attachment but it appears that attachments don't work in the forum.

Nevertheless, you may try doing it yourself by using the WIX toolset.

 

Very important: I hope you know what you're doing. I take no responsibility for your actions.