ZFR Posted February 3, 2018 Share Posted February 3, 2018 Using K95 RGB. Windows 7. CUE v2.22.83 CUE2 crashes whenever I click the button to create a new profile (see attched screenshot). After it crashes, I get the crash as soon as I run it, until I restart Windows. After restarting Windows, the new profile appears to be there, but CUE2 crashes as soon as I click on that profile. It will crash too if I press M2 key. Tried reinstalling several times. Any advice? Link to comment Share on other sites More sharing options...
Toasted Posted February 3, 2018 Share Posted February 3, 2018 Go to Event Viewer and see whether you can find a entry related to CUE. If it does exist, Copy+Paste the text here. Link to comment Share on other sites More sharing options...
ZFR Posted February 4, 2018 Author Share Posted February 4, 2018 There are a few. They look mostly like this: Faulting application name: CUE.exe, version: 2.22.83.0, time stamp: 0x5a6228b2 Faulting module name: CUE.exe, version: 2.22.83.0, time stamp: 0x5a6228b2 Exception code: 0xc0000005 Fault offset: 0x0079a950 Faulting process id: 0x818 Faulting application start time: 0x01d39c86ca21fd32 Faulting application path: C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe Faulting module path: C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe Report Id: 1ac7f162-087a-11e8-acbd-fcaa14709b08 Link to comment Share on other sites More sharing options...
Xeonadow Posted February 6, 2018 Share Posted February 6, 2018 Hello, I recently bought a K70 Lux RGB and I have the very same problem, except I'm on Windows 10. I'm looking forward for a solution :) Link to comment Share on other sites More sharing options...
SergeTroy Posted February 6, 2018 Share Posted February 6, 2018 Chalk me up with those having this issue. Windows 7 Home Premium 64-bit, Corsair Gaming K95 RGB Mechanical Gaming Keyboard - Cherry MX Red. Never had this issue prior to installing the latest version, and it's pretty irritating (especially as there is no Archive available for downloading prior versions, thanks Corsair!) Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted February 6, 2018 Corsair Employee Share Posted February 6, 2018 I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92of6vpm/CorsairUtilityEngineSetup_2.23.40_release.msi?dl=0 Please see if this works and resolves your problem. Link to comment Share on other sites More sharing options...
SergeTroy Posted February 7, 2018 Share Posted February 7, 2018 I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92of6vpm/CorsairUtilityEngineSetup_2.23.40_release.msi?dl=0 Please see if this works and resolves your problem. Thanks very much, James, I've loved working with CUE 2.X and hate it when I can't. :D Link to comment Share on other sites More sharing options...
ZFR Posted February 7, 2018 Author Share Posted February 7, 2018 I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92of6vpm/CorsairUtilityEngineSetup_2.23.40_release.msi?dl=0 Please see if this works and resolves your problem. Thanks, I'll see if I have time to try it during weekend, but I don't mind waiting for a proper release. Thanks for your help, appreciate it. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted February 7, 2018 Corsair Employee Share Posted February 7, 2018 Thanks very much, James, I've loved working with CUE 2.X and hate it when I can't. :D Im happy to hear! Sadly SW is always an evolving challenge (especially as we add more and more features) but we are always going to do what we can to make it as painless as possible. Link to comment Share on other sites More sharing options...
Xeonadow Posted February 8, 2018 Share Posted February 8, 2018 I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92of6vpm/CorsairUtilityEngineSetup_2.23.40_release.msi?dl=0 Please see if this works and resolves your problem. It seems to work for me. I was able to create, copy and delete profiles without crashing. Thank you very much :) Link to comment Share on other sites More sharing options...
ZFR Posted February 9, 2018 Author Share Posted February 9, 2018 I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92of6vpm/CorsairUtilityEngineSetup_2.23.40_release.msi?dl=0 Please see if this works and resolves your problem. Would you know when this version becomes "official"? Is it days, weeks, months? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted February 9, 2018 Corsair Employee Share Posted February 9, 2018 Would you know when this version becomes "official"? Is it days, weeks, months? I plan on releasing publicly Monday (2/12/18). Link to comment Share on other sites More sharing options...
ZFR Posted February 16, 2018 Author Share Posted February 16, 2018 I plan on releasing publicly Monday (2/12/18). Just wanted to say that I installed it today and can create and switch profiles without any crashes. Thanks for your quick help. Link to comment Share on other sites More sharing options...
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