Ticket #821884

[Rau]

Thank you for your help so far Corsair Wootaru and hoping for news on the repair tomorrow.

Can you tell me where (what city) the repair actually happens?

[Corsair Wootaru]

Hello Rau,

I've gone an replied to your ticket with the update as promised. The repair area was in Taiwan. Please reply using the ticket going forward as we can handle the situation faster.

Best,
Wootaru

[Rau]

To close out this thread:
- Corsair provided a replacement machine (rather than repair & return mine) which I received on 7 Feb 2019.
- The Corsair person on this forum - Wootaru - was very helpful, but on the basis of my support experience, he (and I) were severely let down by a support process that appears to be quite under-resourced (very slow, lacking responsiveness) and prone to mistakes (such as sending me a box for return shipping of my unit, but with no shipping label or instructions.)