PR3D4TOR Posted March 13, 2018 Share Posted March 13, 2018 Hello, On profile 1 (i am talking off the swtich on the back of the keyboard) i get an error message in CUE (red warning sign) and the LED right to the CAPS lock is coming on and off. I can not use the volume buttons and sometimes i can not write anything. I tried unplugging the keyboard and use another USB Port -> Does not work. Restarting the PC also does not work to solve the issue. Also can not change profiles inside the CUE software. If i switch to profiles 2 or 3 with the hardware switch, everything works fine. But whats the issue here? This thing is not even a few months old (2018 January) Any ideas? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted March 13, 2018 Corsair Employees Share Posted March 13, 2018 Sounds like you're in BIOS mode when the scroll lock is blinking. The switch should be in the position furthest away from the cables. Link to comment Share on other sites More sharing options...
PR3D4TOR Posted March 14, 2018 Author Share Posted March 14, 2018 Yeah thats the setting i usualy have engaged. I have never changed it. On any on my corsair keyboards. Why is it happening now? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted March 15, 2018 Corsair Employees Share Posted March 15, 2018 Firmware reflash should correct the issue. You'll need to contact our Technical Support staff for a hard firmware reset since there is no connectivity with CUE. https://support.corsair.com Link to comment Share on other sites More sharing options...
PR3D4TOR Posted April 9, 2018 Author Share Posted April 9, 2018 It is still not working, worked for a few hours after the reset from as described by the support, then it stops again. I can not press the Brightness/Windows Lock Buttons. I do not know what is wrong here. It only happens if CUE is running. But i can not use the keyboard the way it is intended to be used without CUE. Now i can only use the buttons once this profile switch on the right side of the cable is on the left side but then this LED left beside the Mute button is always flashing. Link to comment Share on other sites More sharing options...
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