Scimitar Side Button Problems

Bought my Scimitar yesterday and after I set it all up I realized that the extra buttons aren't working 100% of the time.

 

First off I set the 12 side buttons to be 1 threw = on the keyboard, but that didn't work. So I decided to look up a profile to just import, which I did, but that did not work either.

( This is profile

)

 

Another thing to note is that when I remapped the two top buttons ( near mouse wheel ) to page forward and page back they didn't work, they only work if I have them at the default ( DPI cycle ).

 

I tried to uninstalled/reinstall CUE, restart computer, change USB port, and it still is not working.

 

I'm kind of lost on what to do next. I searched this forum, reddit, and google and nothing seems to work.

 

Fixed- Ran the repair from the install

This bug has been around for a while, they fixed several things that caused it and I don't have it anymore myself. I encountered it 3-4 times before.

 

Unfortunately it seems that there are still some rare cases of it and you seem to be one of them, as far as I know they are still trying to track down what exactly the issue is. It could be a program you have installed, a piece of hardware or something else. Submit a ticket with Corsair's support so that they can help and guide you in troubleshooting the issue and hopefully fix it.

Great, a rare bug, I already submitted the ticket. Not really sure what the program could be considering I reformatted my computer about 3 weeks ago. Guess I'll just have to wait and see.

I just ran the install and repair and it seemed to fix it, of course the one thing I didn't do.

Uninstalling and re-installing it should have fixed it too theorically, hmm... strange :p:

Have had this problem since I got it, many months ago.

 

I'd say about every 1 in 6 times my PC comes out of sleep my back/forward and 12 side buttons do NOT work. right/left click do however.

 

I have been dealing with it by hitting "repair" in the control panel on CUE. Restarting also works.

 

Nonetheless, it annoys the crap out of me. Going to attach a log, hope it helps.

 

edit - cant seem to attach anything, so ill quote it.

 

[2016-07-22T20:40:08]: UserSessionInfo: locked changed to 0.

[2016-07-22T20:40:08]: UserSessionInfo: connected changed to 1.

[2016-07-22T20:40:08]: UserSessionInfo: local changed to 1.

[2016-07-22T20:40:09]: UserSessionInfo: locked changed to 0.

[2016-07-22T20:40:09]: UserSessionInfo: connected changed to 1.

[2016-07-22T20:40:09]: UserSessionInfo: local changed to 1.

[2016-07-22T20:40:10]: UserSessionInfo: locked changed to 0.

[2016-07-22T20:40:10]: UserSessionInfo: connected changed to 1.

[2016-07-22T20:40:10]: UserSessionInfo: local changed to 1.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T20:40:10]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_00#9&37f3600a&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-07-22T20:40:10]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col01#9&202fd3c5&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-07-22T20:40:10]: Created new device object: Scimitar; ready: 0

[2016-07-22T20:40:10]: Attached to device object Scimitar: b=1 a=1

[2016-07-22T20:40:10]: Attached to device object Scimitar: b=1 a=1

[2016-07-22T20:40:10]: Attached to device object Scimitar: b=1 a=0

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T20:40:10]: Initializing Scimitar...

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T20:40:10]: Scimitar : trying to force P00 instead of P04

[2016-07-22T20:40:10]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-22T20:40:10]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-22T20:40:10]: Scimitar : success, continue initialization on P00

[2016-07-22T20:40:13]: Initialized (st=1) Scimitar.

[2016-07-22T20:40:16]: Device insertion processing complete for Scimitar.

[2016-07-22T23:41:11]: SdkController. Requesting working state leave because of transition to Suspended or Shutdown state.

[2016-07-22T23:41:11]: Requesting working state leave because of transition to Suspended or Shutdown state.

[2016-07-22T23:41:11]: Leaving working state.

[2016-07-22T23:47:56]: SdkController. Requesting working state enter because of transition from Suspended state.

[2016-07-22T23:47:56]: Requesting working state enter because of transition from Suspended state.

[2016-07-22T23:47:56]: Entering working state.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-22T23:47:56]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-22T23:47:56]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-22T23:47:56]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-22T23:47:56]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-22T23:47:56]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-22T23:47:56]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-22T23:47:56]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-22T23:47:57]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_00#9&37f3600a&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-07-22T23:47:57]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col01#9&202fd3c5&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-07-22T23:47:57]: Created new device object: Scimitar; ready: 0

[2016-07-22T23:47:57]: Attached to device object Scimitar: b=1 a=1

[2016-07-22T23:47:57]: Attached to device object Scimitar: b=1 a=1

[2016-07-22T23:47:57]: Attached to device object Scimitar: b=1 a=0

[2016-07-22T23:47:57]: Initializing Scimitar...

[2016-07-22T23:47:57]: Scimitar : trying to force P00 instead of P04

[2016-07-22T23:47:57]: Scimitar : success, continue initialization on P00

[2016-07-22T23:48:00]: Initialized (st=1) Scimitar.

[2016-07-22T23:48:02]: Device insertion processing complete for Scimitar.

[2016-07-23T00:30:46]: SdkController. Requesting working state leave because of transition to Suspended or Shutdown state.

[2016-07-23T00:30:46]: Requesting working state leave because of transition to Suspended or Shutdown state.

[2016-07-23T00:30:46]: Leaving working state.

[2016-07-23T08:58:48]: SdkController. Requesting working state enter because of transition from Suspended state.

[2016-07-23T08:58:48]: Requesting working state enter because of transition from Suspended state.

[2016-07-23T08:58:48]: Entering working state.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=951 pid=16a4 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1532 pid=113 not found.

[2016-07-23T08:58:48]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-23T08:58:48]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-23T08:58:48]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-23T08:58:48]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-23T08:58:48]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-23T08:58:48]: Device vid=1b1c pid=1b1e is marked 'slow startup'.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=1e7d pid=2e7c not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-23T08:58:48]: Device profile (meta) for device vid=2516 pid=11 not found.

[2016-07-23T08:58:49]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_00#9&37f3600a&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-07-23T08:58:49]: Failed to open device: vid=1b1c pid=1b1e path=\\?\hid#vid_1b1c&pid_1b1e&mi_01&col01#9&202fd3c5&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-07-23T08:58:49]: Created new device object: Scimitar; ready: 0

[2016-07-23T08:58:49]: Attached to device object Scimitar: b=1 a=1

[2016-07-23T08:58:49]: Attached to device object Scimitar: b=1 a=1

[2016-07-23T08:58:49]: Attached to device object Scimitar: b=1 a=0

[2016-07-23T08:58:49]: Initializing Scimitar...

[2016-07-23T08:58:49]: Scimitar : trying to force P00 instead of P04

[2016-07-23T08:58:49]: Scimitar : success, continue initialization on P00

[2016-07-23T08:58:52]: Initialized (st=1) Scimitar.

[2016-07-23T08:58:54]: Device insertion processing complete for Scimitar.

Also worth noting-

 

I have my scimitar plugged into a USB hub, a cheap one. Did not have the issue with my Naga however, or other peripherals. Bought a better one, will be trying that. Also, going to try directly plugging in the scimitar to my PC, in different USB slots. I'd presume I tried that already though, I just don't remember, it has been so long.

 

Can post more logs if needed.

When the side buttons don't work.

 

Open Device Manager and expand Human Interface Devices. Do you see Corsair composite virtual input device as an entry?

When the side buttons don't work.

 

Open Device Manager and expand Human Interface Devices. Do you see Corsair composite virtual input device as an entry?

Yes, it is listed. They just stopped working again and this time I had it in my PC USB 2.0 slot, so I guess it doesn't make a difference. Attached another log.

7-24 scimitar log.txt

It could be a faulty mouse.

 

You can request an RMA to replace the mouse via Corsair.

https://corsair.secure.force.com/

 

You may be eligible for a prepaid label as the mouse is less than 30 days old. You will need to contact customer service to request it though.

It could be a faulty mouse.

 

You can request an RMA to replace the mouse via Corsair.

https://corsair.secure.force.com/

 

You may be eligible for a prepaid label as the mouse is less than 30 days old. You will need to contact customer service to request it though.

It's possible, but unlikely.

 

I did return one already, it had the exact same issue, in addition the 4 and 7 buttons would stick.

 

I might try the support ticket system, although I suspect they will just run me through the basics that I have tried already and I prefer not to provide my phone number and address etc. that they require.

 

thx for the help btw =)

 

------

One new development, the buttons can start working again if I let my pc fall asleep while they are currently NOT working. It's seemingly completely random.

What are your PC specs?

You can fill it out here.

http://forum.corsair.com/v3/profile.php?do=extra

 

Have you tried setting CUE to run as admin all the time? Does it change anything?

What are your PC specs?

You can fill it out here.

http://forum.corsair.com/v3/profile.php?do=extra

 

Have you tried setting CUE to run as admin all the time? Does it change anything?

I did once as one of the initial things I tried. Just swapped it to always run in admin though. I'll see if anything changes.

 

edit - added the pc specs.

No dice unfortunately.

 

I bought a new USB hub a couple days ago with its own power adapter; my old one just used the USB power. This one keeps my peripherals powered, even while my PC is asleep and may or may not be having an effect. Since I got it, it seems that my PC can enter sleep mode more times without the scimitar buttons going AWOL. However, I have had good luck streaks before, so I can't confirm anything.

 

Sad thing is, I've gotten so used to testing my binds in a browser or something before I start my games. Sucks so bad when you get caught with nonworking buttons lol. The physical design of this mouse is so much better for me than others I have tried, so I put up with it.

 

EDIT - Just noticed that a CUE 2 is in the works and out of beta now apparently. Think that is probably my best shot at this point.