nicox1 Posted February 6, 2016 Share Posted February 6, 2016 Hey guys! I buyed a K95 RGB (Gen2) 3 days ago and today i got it. I connected both USB connectors on USB3.0 hubs (I know it was wrong), installed CUE and downloaded the new firmware for my K95. And then.. CUE can't find my K95. I can use the normal keys (the light is on too) but i can't use CUE and change some settings because it cant find my keyboard. "No Device found" or something like this. I saw, when I hold the firmware reset button and plug the keyboard in, it opens a flashdrive with a firmware.bin file. Is it possible to "downgrade" my firmware and install it correctly then? Or another solution?? HELP ME PLEASE! Link to comment Share on other sites More sharing options...
Inheritance Posted February 7, 2016 Share Posted February 7, 2016 You will need to contact Corsair Support for the files. and have you tried a different USB port? Link to comment Share on other sites More sharing options...
nicox1 Posted February 7, 2016 Author Share Posted February 7, 2016 Yes, I tried all of my USB Ports. I created a ticket here: https://corsair.secure.force.com/5004000000tdpTS Is this correct ? Thanks! Link to comment Share on other sites More sharing options...
terabyte Posted February 7, 2016 Share Posted February 7, 2016 Yes, that's the correct place for a ticket. Link to comment Share on other sites More sharing options...
Inheritance Posted February 7, 2016 Share Posted February 7, 2016 Yes, I tried all of my USB Ports. I created a ticket here: https://corsair.secure.force.com/5004000000tdpTS Is this correct ? Thanks! yup thats the place and youll need a new account. Link to comment Share on other sites More sharing options...
nicox1 Posted February 7, 2016 Author Share Posted February 7, 2016 Yea, I already created a ticket, I hope they will awnser me tomorrow :) & sorry for my bad english I am from austria :) Link to comment Share on other sites More sharing options...
nicox1 Posted February 8, 2016 Author Share Posted February 8, 2016 The corsair support don't want to help me, because my invoice is german.. WOW THANKS CORSAIR. I BOUGHT A 200€ KEYBOARD AND GET NO SUPPORT. THAAANKKS... Can anyone of you help me maybe ? Link to comment Share on other sites More sharing options...
terabyte Posted February 8, 2016 Share Posted February 8, 2016 Err no, that doesn't sound right. Maybe something in the ticket got misunderstood? They even have a german language only subforum for help, you can try asking there. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted February 8, 2016 Corsair Employee Share Posted February 8, 2016 The corsair support don't want to help me, because my invoice is german.. WOW THANKS CORSAIR. I BOUGHT A 200€ KEYBOARD AND GET NO SUPPORT. THAAANKKS... Can anyone of you help me maybe ? That definitely does not sound like our support. Provide me with your RMA number and I will look into this. Link to comment Share on other sites More sharing options...
nicox1 Posted February 8, 2016 Author Share Posted February 8, 2016 Where I can see my RMA number ? Ticket Number: 6738215 Link: https://corsair.secure.force.com/5004000000tdpTS (Dont know is "5004000000tdpTS" my RMA number?) Link to comment Share on other sites More sharing options...
nicox1 Posted February 8, 2016 Author Share Posted February 8, 2016 Corsair said me, that I have to send the keyboard back to amazon, but I'm afraid that the keyboard again does not work after the Firmware update :/ Is the firmware update so important ? Or can i skip it next time ? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted February 8, 2016 Corsair Employee Share Posted February 8, 2016 Corsair said me, that I have to send the keyboard back to amazon, but I'm afraid that the keyboard again does not work after the Firmware update :/ Is the firmware update so important ? Or can i skip it next time ? I had support look up your ticket and they told me that the FW update didn't fix your issue. It looks like we the support agent suggested to exchange out through Amazon ( the place where you purchased it) due to your location. This will be much faster than sending the unit in to us for a replacement. If your Keyboard is not detecting in CUE, you will not be able to change the LED and set up macros. It is pretty much a basic keyboard at this moment. Link to comment Share on other sites More sharing options...
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