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  #1  
Old 08-23-2017, 12:00 PM
originalj4y originalj4y is offline
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Default faulty wheels

i recently puchased the T1 Race chair in blk/red but after about a week of use i noticed small bearings on the floor under where it sits. I inspected the wheels and noticed they are copming out of there as one is half sticking out as of typing this. I read on the forums there was a known defect about something like this one certain batch numbers.

Also i cant submit a ticket as the chair isnt listed under product list so doesnt allow me to proceed!

Tbh after dropping nearly £300 i'm not overly impressed.
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  #2  
Old 08-23-2017, 12:36 PM
Corsair Nick Corsair Nick is offline
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Sorry to hear you're having issues with the chair already. We can definitely help you out with getting everything back in order. Go ahead and submit the ticket, but try using HID -> Furniture for the category path. PM me the ticket number afterwards and I'll look into the status.
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  #3  
Old 08-23-2017, 12:55 PM
originalj4y originalj4y is offline
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Hi nick i didnt realise that so I selected the crystal case just to get through but i've resubmitted a ticket and Pm'd you

Last edited by originalj4y; 08-23-2017 at 04:16 PM.
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  #4  
Old 08-26-2017, 03:10 PM
originalj4y originalj4y is offline
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OK so ive not heard anything further since thursday morning after submitting invoice proof any chance you or someone else could look into it please. Ive now found half a dozen bearings so its just getting worse and i kind of need a chair to sit on. XD
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  #5  
Old 08-29-2017, 10:31 AM
Fabian.S Fabian.S is offline
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have the same issue, lot of ball bearing in my room...
Ticket sent, just waiting now for the new set of good wheels :)
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  #6  
Old 08-29-2017, 12:39 PM
originalj4y originalj4y is offline
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Quote:
Originally Posted by Fabian.S View Post
have the same issue, lot of ball bearing in my room...
Ticket sent, just waiting now for the new set of good wheels :)
Mine took a few days to get a response but they have shipped replacement set now so just got to wait.
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  #7  
Old 08-29-2017, 01:27 PM
Fabian.S Fabian.S is offline
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get the response from the support few minutes ago, parts are going to be ship

once again, a great support from a serious company!!
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  #8  
Old 09-10-2017, 12:21 PM
originalj4y originalj4y is offline
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I must admit id of liked some kind of timescale or tracking info as i'm not home a lot of the time due to work. I received rma confirmation email on the 28th but haven't received anything as yet.
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  #9  
Old 09-14-2017, 01:46 PM
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Corsair Alan Corsair Alan is offline
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Quote:
Originally Posted by originalj4y View Post
I must admit id of liked some kind of timescale or tracking info as i'm not home a lot of the time due to work. I received rma confirmation email on the 28th but haven't received anything as yet.
Did you receive your parts yet?
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  #10  
Old 09-20-2017, 11:08 AM
originalj4y originalj4y is offline
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Quote:
Originally Posted by Corsair Alan View Post
Did you receive your parts yet?
Sorry only just seen this for some reason i didn't get a notification.

No still nothing yet.
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