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  #1  
Old 01-03-2013, 10:39 PM
talldavid talldavid is offline
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Default New build, 2 failed power Supplies

Hi All,

I built a new x 79 system in November and after a little research got it up and running. Asus P9x79 pro, i7 Intel 3930k, 16 Gg Corsair 2133 RAM, WD black drives, nvidia 550 ti GPU, and a Corsair HX850 watt gold PSU.

After a couple of weeks of use, the box wouldn't power up the next day after working fine the night before. I RMA'd the power supply, installed the new one and voila...worked great..no issues for over a month. The other night, in the middle of working, it simply turned off without warning. it didn't shut down, it went from working to dead in an instant.

Frustrated, I took the box to a reputable repair shop for a diagnostic. They found that the PSU was dead (again) and didn't find any other issue with components, or builder error.

What can be causing these failures? Am I just getting incredibly unlucky? I need to understand what is causing the failures and make sure it doesn't continue to happen. Any and all help is appreciated.

Thanks,

David
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Old 01-04-2013, 12:42 PM
talldavid talldavid is offline
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Corsair, any thoughts here?
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  #3  
Old 01-04-2013, 01:26 PM
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That is odd for our PSU but I would like to see that PSU so we can try to determine why it failed, Please use the link on the left and request an RMA and please post the case number and I will have our customer service contact you to make the arrangements.
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Last edited by RAM GUY; 01-04-2013 at 03:57 PM.
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Old 01-04-2013, 03:51 PM
talldavid talldavid is offline
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Hi,

Thanks Ramguy, yes I have a new case number. It's 5459395, the unit is SN 124570930F1711390007. With a repair diagnostic bill to pay and now two return shipping charges as you can imagine, I'm not very happy. I will try to get this in the mail today or tomorrow at the latest.

Best,

David
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Old 01-04-2013, 03:58 PM
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Do not ship it yet
I will see if we can take care of the shipping to us. And I am sorry I cannot do anything about what you have had to pay to get it tested.
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Old 01-05-2013, 01:32 PM
talldavid talldavid is offline
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haven't shipped yet
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  #7  
Old 01-07-2013, 12:19 PM
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You should have had an email from our customer service by now and they will be taking care of the shipping.
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Old 01-07-2013, 09:02 PM
talldavid talldavid is offline
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I did receive an email stating another email would have a pre-paid shipping label...haven't got that yet. So you will examine the one I'm sending back? Will you be able to tell what caused the failure?
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Old 01-07-2013, 09:20 PM
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I will get a report on the failure but it may take a few weeks so remind in about 7-10 days from now.
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Old 01-09-2013, 09:33 PM
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Dear Ram Guy,

I sent off the PSU today. I'm not sure what you can do to ensure that the replacement you will send will work, but if you guys had a bad production run, or quality issues during manufacture, or bad parts or issues of that nature, I really need a unit that will last years, instead of weeks. As you know this will be my third unit.
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  #11  
Old 01-11-2013, 08:52 PM
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That did not happen other wise we would be getting slammed with reports on this PSU model and that has not happened. But you can work out what you will get and when with our customer service.
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