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Old 09-13-2018, 11:18 AM
Ashwind Ashwind is offline
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Hello I have a defective ram stick so made a RMA request ticket 4 or 5 days ago and have not heard anything back, it said they would get back within 2 days when I made the ticket.
Any one know if this is normal or do I need to send another ticket / contact support again ?
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  #2  
Old 09-13-2018, 01:55 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Ashwind,

Please let me know what your ticket# is. I will look into your ticket.

Thanks,
Wootaru
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Old 09-13-2018, 03:11 PM
Ashwind Ashwind is offline
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello Ashwind,

Please let me know what your ticket# is. I will look into your ticket.

Thanks,
Wootaru
Thank you very much, my ticket number is #777092
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Old 09-13-2018, 08:54 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Ashwind,

An automated response has been sent to you regarding your RMA, I have sent a response as well.

Thanks,
Wootaru
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Old 09-16-2018, 07:39 AM
Ashwind Ashwind is offline
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Thank you for your response on my ticket it has been approved for a standard RMA, would it be possible to make this an advanced RMA ?
I work from home and NEED my pc so to be honest the ticket process time has not given me much confidence in your turn around time either so would rather pay to have the easy option with no pc down time to speak of
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  #6  
Old 09-17-2018, 02:46 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Ashwind,

I will see that we can arrange that for you.

Thanks,
Wootaru
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