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  #16  
Old 07-12-2018, 01:53 PM
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Inheritance Inheritance is offline
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Quote:
Originally Posted by Sandokan71 View Post
There are other peoples with a really similar situation here:

https://www.reddit.com/r/Corsair/com...ng_pc_crashes/


This user have also my same Corsair Keyboard and Mouse. [edit] there are also other peoples with other Corsair devices
That not the same situation. They have specific CPUs paired with ASUS. And they arent BSOD the system just hangs then crashes.

Also, windows update won't fix a bug with the OS unless that specific file gets patched.
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Last edited by Inheritance; 07-12-2018 at 09:32 PM.
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  #17  
Old 07-13-2018, 02:53 PM
Sandokan71 Sandokan71 is offline
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Quote:
Originally Posted by Inheritance View Post
That not the same situation. They have specific CPUs paired with ASUS. And they arent BSOD the system just hangs then crashes.
There are different people with different CPUs and MBs. Also BSODs or not it is unrelevant, iCUE seems to crash PCs.

Quote:
Originally Posted by Inheritance View Post
Also, windows update won't fix a bug with the OS unless that specific file gets patched.
It seems obvious to me. Anyway I bet on a iCUE bug and I am confident that a future release will solve the problem.

Many thanks.
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  #18  
Old 02-26-2019, 07:28 PM
jloc jloc is offline
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https://pastebin.com/gmaND4ue
iCUE.exe is listed on the process name. Oddly enough, the BSOD itself said something about Ntfs.sys, nothing about iCue. And last time, it was another error code entirely. (Kernel Security Check Error the last few times) I'm really confused. Even though iCue is listed in the minidump, I'm not sure if it's related.
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  #19  
Old 02-27-2019, 12:40 AM
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Quote:
Originally Posted by jloc View Post
https://pastebin.com/gmaND4ue
iCUE.exe is listed on the process name. Oddly enough, the BSOD itself said something about Ntfs.sys, nothing about iCue. And last time, it was another error code entirely. (Kernel Security Check Error the last few times) I'm really confused. Even though iCue is listed in the minidump, I'm not sure if it's related.
So ... the thing about BSOD's is that they are Ring 0 errors. That is, they are hardware level. It is always caused by something that directly interacts with hardware at the lowest level - a driver, typically. Applications run in User Mode (Ring 3) and don't have direct access to any hardware of the machine. (User Account Control also makes more difficult - an app has to ask permission before doing something like this.

If there is a hardware error (or a driver error), sooner or later an app will trigger it. Not because the app is accessing the hardware ... but is using the higher-level Windows user APIs to tell the driver to access the hardware on its behalf. The crash dump may point to the app that happens to be the unlucky one but that doens't mean that the application itself caused it.
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  #20  
Old 03-02-2019, 11:00 PM
turbo_goat turbo_goat is offline
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this happened to my gf's pc, she built it perfectly...worked fine..updated and rando bsod's- resetting ram to not OC value and power cycling fixed it, although, now it randomly turns on, then off, then on when starting up...thats not icue probably tho haha
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  #21  
Old 03-13-2019, 03:48 PM
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Hi Guys, I have a configuration with K95 Keyboard and Corsair Glaive RGB Mouse, and PC configured as you see in the signature, since I installed the latest version of iCue (3.13.94 02/25/2019) the PC goes into blue screen corrupting the boot. and must necessarily eliminate the driver and make a return to a restore point.

Any advice on how to solve the problem?

Last edited by flea86; 03-13-2019 at 03:52 PM.
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  #22  
Old 03-13-2019, 10:43 PM
Cobra951 Cobra951 is offline
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I'm here to support DevBiker's wisdom. App-level code CANNOT crash an NT-based OS. Such a crash requires a hardware issue, or a driver-level issue. Now, it is possible for an app to install a driver, which if it has a defect or conflict, may cause a BSOD. Does iCUE install drivers? That's a question I can't answer.
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  #23  
Old 03-13-2019, 11:49 PM
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Source
Corsair.Service

Summary
Stopped working

Date
‎03/‎13/‎19 9:27 PM

Status
Report sent

Description
Faulting Application Path: D:\Corsair\CORSAIR iCUE Software\Corsair.Service.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: Corsair.Service.exe
Problem Signature 02: 3.13.0.11
Problem Signature 03: 5c52e5e1
Problem Signature 04: System.Management
Problem Signature 05: 4.7.3190.0
Problem Signature 06: 5b6947cb
Problem Signature 07: 8a
Problem Signature 08: 51
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 900a
Additional Information 4: 900ace4b71a5dd638cea219188cb9500

Extra information about the problem
Bucket ID: e9766d44275eea45f07c79dfa4df20ca (1187958403169722570)

Configured not to launch during boot, & not opened during use since discovered. Does this help? I also have the XML file.
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  #24  
Old 03-14-2019, 12:22 AM
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That's not a blue screen, that's an app crash. Different beastie. And this is a crash in System.Management.dll, which is the .NET assembly to support WMI. Sadly, this is too common because ... well ... WMI is the spawn of Satan himself.
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  #25  
Old 04-16-2019, 09:16 AM
jimmyco2008 jimmyco2008 is offline
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I seem to be getting BSOD from iCue. It started when I got these Corsair fans and installed iCue. I have reinstalled Windows a few times now (formatting the drive and downloading/installing iCue each time). Seems to be caused by iCue, although I cannot 100% guarantee it. Current version is 3.14.104 and when I leave my computer for say a few hours, it is ALWAYS on the lock screen/no apps running (event viewer shows it restarted due to a critical error).

Let me know what info, if anything, you would like to help troubleshoot this.
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  #26  
Old 04-16-2019, 07:09 PM
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Hey guys,

FYI, we are watching this thread.

Here's some info on getting useful info from BSOD: https://answers.microsoft.com/en-us/...d-e95ee5d8669d
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  #27  
Old 05-02-2019, 11:12 AM
ombadboy ombadboy is offline
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My PC keeps BSODing as well.. Tried everything imaginable.. Wondering if it's indeed iCue.. Minidumps don't provide me any good info..
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