wanneerniet Posted October 17, 2017 Share Posted October 17, 2017 My C1 with the PCIe defect has been sitting idle beside my desk for te past 2 weeks. The box to return the machine in arrived soon enough, but the pickup never happened because of a glitch in the system at TNT or Foxconn. TNT has informed me that Corsair or Foxconn needs to create a new pickup order before they can send a driver to my house. I’ve made the issue known to my support agent October 2nd, but he’s been unable to get this resolved. My patients is running out. Please have a look at ticket #624682 guys, thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted October 18, 2017 Corsair Employee Share Posted October 18, 2017 I've alerted our customer service department. We'll get this taken care of. Link to comment Share on other sites More sharing options...
wanneerniet Posted October 18, 2017 Author Share Posted October 18, 2017 Thanks Dustin. I appreciate that. Link to comment Share on other sites More sharing options...
wanneerniet Posted October 25, 2017 Author Share Posted October 25, 2017 Dustin, I’ve managed to ship out the unit to Foxconn by having TNT manually create a new pickup order. The unit has arrived, but this wasn’t the best experience. I don’t know how I’ll be updated of its status, or when it will be returned to me. What’s also worrying me, is that’s it’s been a week since I’ve had a reply on my support ticket. I made a request and it feels like it’s being ignored. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted October 25, 2017 Corsair Employee Share Posted October 25, 2017 I'll ping customer service again and have them check in on you. I do agree our communication could be better. Link to comment Share on other sites More sharing options...
wanneerniet Posted October 30, 2017 Author Share Posted October 30, 2017 I still have one unanswered question, could you kindly point customer service at my ticket again? I posted my last reply the 26th... Link to comment Share on other sites More sharing options...
wanneerniet Posted November 1, 2017 Author Share Posted November 1, 2017 Erm, this is becoming a bit awkward, but I’d like a reply again, please. Could you have Tim look at my ticket, Dustin? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted November 1, 2017 Corsair Employee Share Posted November 1, 2017 I've alerted the customer rep, he will get back to you shortly Link to comment Share on other sites More sharing options...
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