The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-22-2018, 02:16 PM
Dark Light Dark Light is offline
Registered User
Dark Light's PC Specs
 
Join Date: Jan 2014
Posts: 14
POST ID # = 955723
Dark Light Reputation: 10
Default What have the done to the support site?

So my replacement PSU has had issues, it took out a system and now I am having issues with it on another system after being hesitant to use it again for over a year. But anyway, what have they done to the support site, not only do you now have to change your password to include uppercase, lowercase, a number and a special character, which I might add has been proven time and again to be ineffective. You also have to enter sensitive information if you even want to log in, someone who is simply asking a question to support would really be put off about this. And also my previous tickets are no longer there so I can't use them for reference. This all started in 2014, the first time I contacted support it was ok, the second time not so good, and this time they are making it very difficult to even contact them in the first place.

Is there anyway to get access to the old system or previous tickets?
Reply With Quote
  #2  
Old 05-22-2018, 05:43 PM
Corsair StormShadow's Avatar
Corsair StormShadow Corsair StormShadow is offline
Corsair Employee
 
Join Date: Feb 2016
Posts: 419
POST ID # = 955750
Corsair StormShadow Reputation: 10
Default

Quote:
Originally Posted by Dark Light View Post
So my replacement PSU has had issues, it took out a system and now I am having issues with it on another system after being hesitant to use it again for over a year. But anyway, what have they done to the support site, not only do you now have to change your password to include uppercase, lowercase, a number and a special character, which I might add has been proven time and again to be ineffective. You also have to enter sensitive information if you even want to log in, someone who is simply asking a question to support would really be put off about this. And also my previous tickets are no longer there so I can't use them for reference. This all started in 2014, the first time I contacted support it was ok, the second time not so good, and this time they are making it very difficult to even contact them in the first place.

Is there anyway to get access to the old system or previous tickets?
we have unified the login for all our portals. If you have a simple question, you can simply give us a call (1-888-222-4346). If you have issue creating account or ticket, please let our representative on the phone know and they should be able to assist you.
Reply With Quote
  #3  
Old 05-22-2018, 05:49 PM
Dark Light Dark Light is offline
Registered User
Dark Light's PC Specs
 
Join Date: Jan 2014
Posts: 14
POST ID # = 955752
Dark Light Reputation: 10
Default

Quote:
Originally Posted by Corsair StormShadow View Post
we have unified the login for all our portals. If you have a simple question, you can simply give us a call (1-888-222-4346). If you have issue creating account or ticket, please let our representative on the phone know and they should be able to assist you.
So if I have a simple question I have to phone the US?
Reply With Quote
  #4  
Old 05-22-2018, 05:55 PM
Corsair StormShadow's Avatar
Corsair StormShadow Corsair StormShadow is offline
Corsair Employee
 
Join Date: Feb 2016
Posts: 419
POST ID # = 955753
Corsair StormShadow Reputation: 10
Default

Quote:
Originally Posted by Dark Light View Post
So if I have a simple question I have to phone the US?
That's the quickest way to reach a live agent. Call is FREE outside US via SKYPE.
Reply With Quote
  #5  
Old 05-22-2018, 06:00 PM
Dark Light Dark Light is offline
Registered User
Dark Light's PC Specs
 
Join Date: Jan 2014
Posts: 14
POST ID # = 955755
Dark Light Reputation: 10
Default

Quote:
Originally Posted by Corsair StormShadow View Post
That's the quickest way to reach a live agent. Call is FREE outside US via SKYPE.
Ok, thanks.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 01:58 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.