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Old 05-15-2018, 01:39 AM
alexp50 alexp50 is offline
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Default Refund without paying VAT, Corsair?

Hello everyone,

3 weeks ago I returned a faulty memory kit.
Now I'm being told they want to refund my purchase excluding VAT, because that's a "Government mandated policy".
How's that right? Haven't I payed VAT when I purchased the RAM kit?
In this case VAT is 24%, they're excluding 10% for each year of use, so I'm left with 46% of the actual cost of the RAM.
Could someone please shed some light on this issue?

Kind regards,
Alex
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Old 05-21-2018, 08:02 AM
alexp50 alexp50 is offline
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bump?! how is this in any way fair?
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Old 05-30-2018, 04:13 PM
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Corsair Calico Jack Corsair Calico Jack is offline
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Hi Alexp50,

I apologize, but we do not offer a refund on the VAT of the purchase. We cannot refund the taxed value of the purchase.

If the refund value is unsatisfactory, we can see if there's a replacement kit to offer. Can I get your ticket number to take a look?
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