bmardiney Posted September 24, 2014 Share Posted September 24, 2014 I'm having a great deal of trouble getting the firmware and software for my M65 mouse to recognize that it's plugged in. First off, I've plugged it into every type of USB port I can find (2.0, 3.0, various different computers). But every time I run the firmware utility, it says: "Cannot open USB device, please plug the device into a USB port or reinstall driver!" I've also tried following the directions here: http://forum.corsair.com/v3/showthread.php?t=104856 but when I get to step 3, there is no "KBD BOOT LOADER". And when I right click the "Corsair M65 RGB Gaming Mouse" and select properties>hardware, there's a huge list of entries (and 2 HID-COMPLIANT MOUSEs). In short, I don't know if the mouse itself is defective or the firmware utility. Given the need for a stickied thread on this forum, I'm leaning towards it being a software issue (as my Windows 7 x64 seems to identify the mouse by name perfectly). I'm wondering if I should exchange the mouse at Best Buy or seek some other solution. Thanks for any help! Link to comment Share on other sites More sharing options...
Toasted Posted September 25, 2014 Share Posted September 25, 2014 You downloaded the incorrect software. The firmware utility is for the non RGB M65. The M65 RGB software can be downloaded here under Gaming Mice. http://www.corsair.com/en-au/support/downloads Link to comment Share on other sites More sharing options...
bmardiney Posted September 25, 2014 Author Share Posted September 25, 2014 You downloaded the incorrect software. The firmware utility is for the non RGB M65. The M65 RGB software can be downloaded here under Gaming Mice. http://www.corsair.com/en-au/support/downloads No I got the correct files. Sorry if that was unclear. Link to comment Share on other sites More sharing options...
bmardiney Posted September 25, 2014 Author Share Posted September 25, 2014 Well, I called into Corsair's tech support. The guy wasn't all that helpful (he told me to try another computer, which I said I had) and then return it. I have a sneaking suspicion that exchanging the mouse for a new one is going to fix nothing. But oh well, it's all I got left. Link to comment Share on other sites More sharing options...
bmardiney Posted September 25, 2014 Author Share Posted September 25, 2014 Update: I exchanged the mouse for a new one and that didn't help at all. Same exact problem. Any thoughts now? Link to comment Share on other sites More sharing options...
bmardiney Posted September 25, 2014 Author Share Posted September 25, 2014 Okay nevermind. Just realized that there's a difference between M65 Vengeance and the newer M65. Sigh. Not sure why Corsair didn't opt to go with a different model number, but at least I figured it out. Link to comment Share on other sites More sharing options...
c-attack Posted October 3, 2014 Share Posted October 3, 2014 Don't kick yourself too much. There have been several improper links that take you to the old M65 instead of the new M65 RGB. The new RGB line uses a completely different line of software, which is also something to consider if you have one of the prior keyboards. Thsi will certainly happen again, so for anyone else who stumbles upon this, make sure your download is the Corsair Utility Engine. It is one program, not a 'firmware utility updater' and 'software package'. You update the firmware from within the program. If you are reading PDF's about firmware corruption, you have the old M65 package. The correct link is listed above, and below... http://www.corsair.com/en-au/support/downloads Link to comment Share on other sites More sharing options...
Felsroth Posted March 13, 2015 Share Posted March 13, 2015 Hey I'm having the same problem and have no idea the difference between the models at all and what download I need. I have tried the link and selected my mouse and all of that but there is only one download FOR my mouse (which is the vengeance m65). The program doesnt recognize the mouse and I have no idea what do to. Please help! Link to comment Share on other sites More sharing options...
Inheritance Posted March 13, 2015 Share Posted March 13, 2015 Hey I'm having the same problem and have no idea the difference between the models at all and what download I need. I have tried the link and selected my mouse and all of that but there is only one download FOR my mouse (which is the vengeance m65). The program doesnt recognize the mouse and I have no idea what do to. Please help! Does your mouse have LED on it. Link to comment Share on other sites More sharing options...
Felsroth Posted March 14, 2015 Share Posted March 14, 2015 Does your mouse have LED on it. Yea its the one with adjustable colors and everything Link to comment Share on other sites More sharing options...
Inheritance Posted March 14, 2015 Share Posted March 14, 2015 you want to be using CUE, it's in one of the sticky threads. Link to comment Share on other sites More sharing options...
Felsroth Posted March 14, 2015 Share Posted March 14, 2015 you want to be using CUE, it's in one of the sticky threads. Sorry I don't think I understand a whole lot, which thread do you mean? This one? http://forum.corsair.com/forums/showthread.php?t=134450&highlight=CUE I'm sorry I don't really use forums very often and I'm just super confused. This says to go to settings but settings in what? Here is my problem. My mouse is plugged in, all of its functions work, the dpi button on the sides and the sensetivity buttons on top, and it lights up and everything. The problem is that I want to change the color and some of the button maping and all of that jazz but I need the software, when I run the software it says that my mouse is not plugged in. I have been all over the forum to the best of my abilities and I have no idea how to fix it. Please help, i dropped a fair amount of money trying to get this mouse quickly just to find out that the main reason I got it, doesn't even funtion. Link to comment Share on other sites More sharing options...
Inheritance Posted March 15, 2015 Share Posted March 15, 2015 the software is here http://forum.corsair.com/forums/showthread.php?t=138299 the firmware will be patched in the software. Link to comment Share on other sites More sharing options...
Felsroth Posted March 15, 2015 Share Posted March 15, 2015 I tried that, the download page is the same page I got the original file that isnt working though. I go to Download, select gaming mice then download the Vengence m65 firmware software file but when I try to run it I get a pop up saying my mouse isn't plugged in. Link to comment Share on other sites More sharing options...
Inheritance Posted March 15, 2015 Share Posted March 15, 2015 Download the one for the RGB series, the one that says CUE next to it. Link to comment Share on other sites More sharing options...
Felsroth Posted March 15, 2015 Share Posted March 15, 2015 Download the one for the RGB series, the one that says CUE next to it. I got it, Thanks dude you have been a lot of help!!!! Link to comment Share on other sites More sharing options...
beard Posted January 22, 2017 Share Posted January 22, 2017 Hi I thought id tag onto this thread instead of opening a new one. I've got the M65 Vengeance (so none RGB) for some reason it worked fine the other day carried out some Windows 7 updates (which caused me some other issues) now none of the usb ports will find my mouse? I downloaded the installer and it can't find it either? http://img.photobucket.com/albums/v736/kia_tat/Capture_zpsbmaorsxk.png Any help? Just to note tried this on a laptop to see if its my pc still no luck Link to comment Share on other sites More sharing options...
Toasted Posted January 23, 2017 Share Posted January 23, 2017 Does the mouse work fine? e.g. sensor, mouse clicks, etc. If the mouse isn't seen on two pcs, but it still works, try this; http://forum.corsair.com/v3/showthread.php?t=104856 Link to comment Share on other sites More sharing options...
beard Posted January 23, 2017 Share Posted January 23, 2017 Does the mouse work fine? e.g. sensor, mouse clicks, etc. If the mouse isn't seen on two pcs, but it still works, try this; http://forum.corsair.com/v3/showthread.php?t=104856 It worked fine on Saturday and then yesterday nothing. Doesn't light up or anything now. Will check out the link and see if it helps. Thanks for the quick response appreciate things to try. Link to comment Share on other sites More sharing options...
Lanatad25 Posted February 22, 2018 Share Posted February 22, 2018 To jump on the band wagon, I have bought a m65, though it was described as a manufacturer refurbished one. It has the LED's and is currently going through rainbow mode, however, it is not detected in the corsair utility Engine, (downloaded CORSAIR Utility Engine (CUE) Software 2.23.40 | 02/12/18) for the M65 RGB and the RGB Pro. I have read that this is the only piece of software, is this correct? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted February 22, 2018 Corsair Employee Share Posted February 22, 2018 This is a very odd issue as the M65 requires the software to recognize the mouse to output the rainbow profile. Can you upload a screenshot of your CUE screen? In the mean time, double check that the mouse is showing up properly in your Printers and Devices window with no errors. Link to comment Share on other sites More sharing options...
Lanatad25 Posted February 23, 2018 Share Posted February 23, 2018 For some reason.. the mouse has come up as a corsair K9 RGB Gaming Keyboard... when it is actually a M65 Gaming mouse. o.o http://i1313.photobucket.com/albums/t545/lanatad25/print_zpsoqejlypu.jpg http://i1313.photobucket.com/albums/t545/lanatad25/20180223_211306_zpsdhfy3feo.jpg http://i1313.photobucket.com/albums/t545/lanatad25/20180223_211320_zpsjxfwye5m.jpg Link to comment Share on other sites More sharing options...
Toasted Posted February 24, 2018 Share Posted February 24, 2018 You will want to put in a support ticket and see whether a hard reset can resolve your issue. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Radikul71 Posted March 25, 2018 Share Posted March 25, 2018 I have a similar issue , I have the M65 RGB Pro and the correct software ( CUE ) When I plug in the mouse it lights up but wont move the cursor , I had a Steel series mouse that the scroll wheel went wacky on me , very frustrating when trying to scroll windows and cycling weapons etc. Anyway I tried using my old mouse and it wouldn't work at all which it was before just had a clicking issue, so back to the Steel Series mouse. So today I decided to go and buy a new mouse and bought the M65 Pro RGB because I already have the K55 RGB keyboard so why not have matching stuff right ? Well The mouse wont work but lights up . So , what's the deal ? Also tried more than 1 USB port too no luck . and just shows up in the device mgr. as an HID compliant mouse on Corsair composite virtual input device . I even uninstalled ALL of the mouse's and tried connecting the M65 and let it install alone by itself and no luck . Link to comment Share on other sites More sharing options...
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