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  #1  
Old 01-19-2019, 07:56 PM
Viron Viron is offline
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Default Strafe RGB Mk2 Silent

Hello all,

Today ICUE said there was an update, but before I updated ICUE it said my Strafe RGB Mk2 Silent needed a firmware update so I clicked on the update.

It said it failed to update then the KB bricked. I have searched for a fix, tried the soft reset with the escape button unplugging and replugging that did not work.

I was going to try to replace the firmware.bin file for the keyboard in the CRP DISABLD drive, but I cannot where to download the newest/previous file.

Maybe I have not looked hard enough but the support downloads on corsair just leads me to the ICUE software and that does not recognize my KB being plugged in.

Thanks in advance.

Edit, guess I had to submit a ticket to support. Should have read more carefully.

Last edited by Viron; 01-19-2019 at 08:19 PM.
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  #2  
Old 01-20-2019, 02:14 PM
MichaelTrinh MichaelTrinh is offline
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Default Do you mind sending me the firmware?

The same thing happened to me and support hasnt gotten back to me yet
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  #3  
Old 01-21-2019, 09:19 AM
GZ Sopo GZ Sopo is offline
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Make that 3. Wish I had seen this before clicking update today. I now have a paperweight.
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  #4  
Old 01-21-2019, 10:30 AM
Apophis3 Apophis3 is offline
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I suggest in the future you update iCUE first, then do your fw updates.
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  #5  
Old 01-21-2019, 02:40 PM
howarejew howarejew is offline
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Make that 4. iCUE was already up to date. I think this update is broken
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  #6  
Old 01-21-2019, 02:52 PM
SincereHippie SincereHippie is offline
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I also lost mine, iCUE was updated before running the firmware update. Submitted a ticket on Friday, still awaiting a response..
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  #7  
Old 01-21-2019, 04:23 PM
Viron Viron is offline
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Yeah still waiting on a reply from support, submitted Saturday, but it is a holiday weekend for some companies but seems like a wonky FW update.
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  #8  
Old 01-22-2019, 03:51 PM
videodj videodj is offline
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Mine updated yesterday, I thought it was ok, but now having issues with the usb port on the keyboard.
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  #9  
Old 01-23-2019, 06:58 PM
MichaelTrinh MichaelTrinh is offline
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Does anyone have the firmware? When they finally got back to me they said they needed more information about the issue and asked for my receipt and the label on the back of the keyboard
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  #10  
Old 01-23-2019, 08:06 PM
Viron Viron is offline
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I have not gotten a response back from support yet.
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  #11  
Old 01-23-2019, 10:46 PM
howarejew howarejew is offline
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It's posted on reddit. Search "strafe" in the corsair subreddit
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  #12  
Old 01-24-2019, 10:20 PM
Viron Viron is offline
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Customer support got back to me. Had to take a picture of the back of my keyboard with the p/n and s/n.

Was sent the 3.02 firmware and did the hardware reset. It seems to have fixed my issue.
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  #13  
Old 01-25-2019, 07:38 PM
Corsair Nick Corsair Nick is offline
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Sorry to hear you guys are experiencing this issue. We do have firmware files available to send you, however it will need to be done through our support ticket system to ensure you receive the appropriate file and instructions to perform a manual update. If you haven't already created a ticket, you can do so through the link below.

https://support.corsair.com/
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  #14  
Old 01-30-2019, 05:07 PM
GZ Sopo GZ Sopo is offline
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I was sent the firmware file, did the hard reset, and I still have a dead keyboard. Now what?
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  #15  
Old 02-01-2019, 09:29 AM
GZ Sopo GZ Sopo is offline
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This has been by far the worst customer experience ever. Has anyone been sent a WORKING firmware file? I've done the CRP_DISABLD > delete firmware.bin > replace with firmware file > unplug and plug back in 4 times to no avail. I've done the soft reset of hold the ESC key while plugging it in. Nothing. I opened my ticket on Jan. 21st, and I have gotten NOWHERE with support.
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