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  #16  
Old 02-22-2019, 05:18 AM
manuel1985 manuel1985 is offline
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Quote:
Originally Posted by Nefasto View Post
updated iCUE, the disconnection of usb seems to be resolved

it does not work
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  #17  
Old 02-24-2019, 09:10 PM
ThatsDirty ThatsDirty is offline
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Sad that there is still no fix update for this. Have only been able to "fix" it by keeping iCUE open on my taskbar. The H100i Plat seems to disconnect whenever I connect another USB device in on my PC. Highly annoying since the ML fans will amp up to max speed and I would have to select a fan speed and then go back to my normal speed in order for it to not max out.
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  #18  
Old 02-25-2019, 10:19 AM
Glzmo Glzmo is offline
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Quote:
Originally Posted by ThatsDirty View Post
Sad that there is still no fix update for this. Have only been able to "fix" it by keeping iCUE open on my taskbar. The H100i Plat seems to disconnect whenever I connect another USB device in on my PC. Highly annoying since the ML fans will amp up to max speed and I would have to select a fan speed and then go back to my normal speed in order for it to not max out.
At least yours goes to max speed, when that happens on my H115i RGB Platinum goes to "Quiet" speed on both pump and fans, which is dangerous. :(

They really need to update the firmware for these Platinum devices and update iCue or do a recall if it isn't fixable.
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  #19  
Old 03-05-2019, 11:49 AM
Tibhor Tibhor is offline
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The same happens to me. Cpu Fan Error, all of a sudden. It looks like software. The bad thing that now I do not recognize the H100i platinum
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  #20  
Old 03-07-2019, 02:09 AM
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momorious momorious is offline
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Quote:
Originally Posted by Glzmo View Post
At least yours goes to max speed, when that happens on my H115i RGB Platinum goes to "Quiet" speed on both pump and fans, which is dangerous. :(

They really need to update the firmware for these Platinum devices and update iCue or do a recall if it isn't fixable.
+1. As this is now known since nearly half a year and it seems they can't fix it, they should recall this product asap.
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  #21  
Old 03-12-2019, 03:24 PM
LimelightLenny LimelightLenny is offline
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Changing the color sequence from Spiral Rainbow fixed this problem for me. I had to download a program called USBDeview to even know that it was the H100i Platinum that kept disconnecting.
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  #22  
Old 03-12-2019, 04:37 PM
Heshia Heshia is offline
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I just got myself a H100i Platinum this morning and immediately had the same issues being described - constant USB disconnect sounds ever 30 or so seconds, and no control over the device from iCUE as it was not showing up.
After some investigating some of this unusual behaviour, I stumbled across the fact that my PSU (RM750i) stopped reporting in to iCUE also.

Managed to 'fix' the issue by disconnecting the usb header for the PSU as it was only a nice to have but not an essential item to control on iCUE, I now have control over fan speeds and can sync my lights.


For anyone else having this issue, are you able to maintain control over all of your other corsair devices when the issue occurs?
I wonder if this has something to do with the controller, and if using one of the ports in the back would fix the issue.
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  #23  
Old 03-19-2019, 04:46 PM
EvilMP EvilMP is offline
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Angry H100i Platinum Fans No Workey LEDs

Quote:
Originally Posted by Heshia View Post
I just got myself a H100i Platinum this morning and immediately had the same issues being described - constant USB disconnect sounds ever 30 or so seconds, and no control over the device from iCUE as it was not showing up.
After some investigating some of this unusual behaviour, I stumbled across the fact that my PSU (RM750i) stopped reporting in to iCUE also.

Managed to 'fix' the issue by disconnecting the usb header for the PSU as it was only a nice to have but not an essential item to control on iCUE, I now have control over fan speeds and can sync my lights.


For anyone else having this issue, are you able to maintain control over all of your other corsair devices when the issue occurs?
I wonder if this has something to do with the controller, and if using one of the ports in the back would fix the issue.
Here is the weird thing I have the same cooler that you just bought, it was working then I got a windows 10 pro update, the stupid usb chiming thing started to go on. Then I added the Corsair M95 RGB pro and the H100i fan lights totally stopped working.

Pissed off now after Corsair got all my money on these two products one still is not working correctly. Sent in a support ticket but I am not holding my breath after reading this forum thread.
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