Cannot update my Voyager Air (1st gen)

Dear all,

 

I am writing this post because I need some help regarding the update procedure of my voyager.

 

About one week ago I opened a ticket with the corsair support but I did not received an answer yet.

 

Here's my problem:

I have a Voyager Air drive with fw version 1.2.2 and I want to update to the latest one in order to connect from my iPhone and stream files such as photos and movies. I tried to update the drive following the instructions that are found within the folder with the update firmware but when I disconnect the hard disk and switch it back on the wifi light does not blink (opposite of what is written in the instructions) and it will not update.

 

I tried with various firmware updates such as the 1.2.7, the 2.0.17 and the newest one, the 2.1.2 but they all give me the same problem.

 

Any idea on what can I do in order resolve this issue?

 

Thank you,

Carlo. :D:

 

NOTE: It is formatted in FAT32 because I need it to work on both Windows and Mac and I cannot format it since I have all my photos and documents on it and no space anywhere else.

I don't believe the drive will work with FAT32. The file system supports NTFS and HFS+.

Same here, I also have an old version 1.2.2 - running HFS but also can't update. I understood from other threads a step by step upgrade might help - unfortunately 1.2.7 and 1.2.8 are no longer available for download in the support section. Is there another place I need to look for?

 

Torsten

The link to 1.2.8 seems to have disappeared from the product page download list. As Bill has responded to your post a while back. I've PMed him and asked if he could get the links back up.

 

http://forum.corsair.com/v3/showthread.php?t=129917

 

Edit:

 

Download FW 2.0.17 and try the firmware update.

You should download and install FW 2.0.17, carefully following the instructions that come with it.

 

This is a "rescue update" so it will start automatically when you have the update file in place and restart the drive.