Void Pro Wireless no function with CUE active

Heya, my new Headset wont work with active CUE-Software.

Failure

normal blinking green led till i hit bios and the Windows Password mask. After Windows is loading the Autostart (such as CUE) the fast blink green led happends.

When i close the CUE i have normal sound and the normal blinking green led

i tried that steps before:

Headset charged to 100%

Headset and dongle paired again.

Headset is the main audio-device in windows

Headset hardware removed in Windows hardware monitor

Windows show me the audio feedback with the green signal - but there is not test sound at all

I tried all USB-Ports. USB 2 and 3

There is no mute function active.

Windows audio is set to 100%

CUE software repaired

The CUE software detects the headset. I got service sound on the headset in CUE

Firmware Headset / Dongle is 0.15

CUE Software is 2.19.65

Windows

Windows 10 Pro

Version 1709

Systembuild 16299.64

Someone got a hint for me?

And sorry for my bad english, iam not a native speaker :D

Geralt

Strange thing, i found a workaround by myself.

i only have sound with active CUE-Software running when i gonna deactivate and activate again the Headphone-Microphone Device in the Windows "Sound - recording device" Setting.

The Overall Sound is pretty good, but i got several disconnections over time - i hear every 5-10minutes the connection "beep" in my Headset.

I loose the connection in 2-3 meter distance -and theres no wall between me and the dongle.

Solutions:

Might help somebody to deactivate the USB Powersafer in Windows 10

Energy-Settings -> Additional Settings -> prefered Energy-plan -> extended settings -> USB-Settings -> selective USB-energysafer - DEACTIVATE.

In addition to that i put the USB Dongle in a USB Docking station - so it has a stand. The range is extended much more.