dipanjanforever Posted December 17, 2018 Share Posted December 17, 2018 hi I'm having an issue with my 750x bought in 2016! Thing is after seeing all of the crazy builds on the internet I had my PSU wrapped with white vinyl & it was looking great & all but when I peeled it I also pealed the Serial Number with it (picture attached). Now Kizen (Kolkata) is saying that it is out of warranty. I do have the bill, box which has the serial number intact. Please Help me as I bought this PSU with hard earned money because of its warranty of 7 years which i cant avail now. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 17, 2018 Corsair Employee Share Posted December 17, 2018 Hello dipanjanforever, Please create an account on support.corsair.com, and create a ticket. On the ticket if you can please attach a copy of the bill, I will then use that information to contact Kaizen. For you to see what we can do. Please let me know the ticket number here please. Best, Wootaru Link to comment Share on other sites More sharing options...
dipanjanforever Posted December 18, 2018 Author Share Posted December 18, 2018 Hello Wootaru, Thank you for looking into this matter. As per ur suggestion i've created a ticket #824486 . Shall i take the PSU to kaizen again ? Link to comment Share on other sites More sharing options...
dipanjanforever Posted December 18, 2018 Author Share Posted December 18, 2018 Hello Wootaru, Today i received this mail from IndiaService@corsair.com "Dear Customer, Sorry, It shall be out of warranty due to below policy. EXCLUSIONS This warranty does not cover problems or damage resulting from, but not limited to, any of the following: Wear and tear associated with normal use Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair Missing, altered, or otherwise unreadable serial number label, manufacturer model or part number label Any improper operation, including any use not in accordance with any supplied product instructions Connection to any improper voltage supply Any other cause which does not relate to a product defect in materials or workmanship Thank you, Corsair Support" Hope you can help in someway. This is ridiculous , in social media & YouTube you guys encourage us to make good looking builds, but when we try to do anything like that our warranty gets void because of one FLIMSY STICKER. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 18, 2018 Corsair Employee Share Posted December 18, 2018 Hello dipanjanforever, I have reached out to india service to see what we can do, I will let you know through the ticket once I get a response. Thanks, Wootaru Link to comment Share on other sites More sharing options...
dipanjanforever Posted December 19, 2018 Author Share Posted December 19, 2018 hello Wootaru , Any thing ? Now you are my last hope ! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 19, 2018 Corsair Employee Share Posted December 19, 2018 Hello dipanjanforever, I have went and talked to our Manager to get it approved as a one time exception to your PSU. India service should of got the email from us regarding it. Do not worry I will do my best to take care of this situation for you. Best, Wootaru Link to comment Share on other sites More sharing options...
dipanjanforever Posted December 21, 2018 Author Share Posted December 21, 2018 hey Wootaru, Thanks for all the help . Today I went to kaizen and received the replacement PSU. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 21, 2018 Corsair Employee Share Posted December 21, 2018 Hello dipanjanforever, I am glad to be able to assist you on this. Have a wonderful day! :) Best, Wootaru Link to comment Share on other sites More sharing options...
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