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  #1  
Old 08-26-2018, 07:21 PM
carter333167 carter333167 is offline
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Default Corsair One Elite crashing to restart during gameplay

Hi all,

I have a 6 week old Corsair One Elite (bought from NewEgg) that is completely crashing to full restart while playing Diablo 3. Could this be the dreaded defective ribbon issue?

Any thoughts would be welcome.

Thanks!
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  #2  
Old 08-26-2018, 09:23 PM
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Quote:
Originally Posted by carter333167 View Post
Hi all,

I have a 6 week old Corsair One Elite (bought from NewEgg) that is completely crashing to full restart while playing Diablo 3. Could this be the dreaded defective ribbon issue?

Any thoughts would be welcome.

Thanks!
It sounds like it. Can you tell me the SN, I can be sure then. But in any case, you should submit a support ticket asap.
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Old 08-27-2018, 12:00 AM
carter333167 carter333167 is offline
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Thanks! The SN is 008718145106

I opened a ticket earlier this evening. The ticket number is 772319.

The screen simply locks mid-game during some games, everything is immediately unresponsive (including attempting to ctr-alt-delte to task manager), and the computer then re-starts after 1-2 minutes.

Thanks for any help you can provide.

Last edited by carter333167; 08-27-2018 at 12:08 AM.
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Old 08-27-2018, 01:44 PM
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Doesn't seem like it's from the bad batch.

Do you experience this in anything else? Do you have a 3rd party security software installed on your system?
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Old 08-27-2018, 02:18 PM
carter333167 carter333167 is offline
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Diablo 3 is the only game I play.

I ran the full system test and stress test and it passed.

I use Kaspersky.

It just seems odd that the entire system crashes to auto reboot...not just the game.
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Old 08-27-2018, 04:10 PM
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Quote:
Originally Posted by carter333167 View Post
Diablo 3 is the only game I play.

I ran the full system test and stress test and it passed.

I use Kaspersky.

It just seems odd that the entire system crashes to auto reboot...not just the game.
Try disable your Kaspersky completely and let me know if that makes a difference. In the past, we've had customers installing 3rd party security software in their system and ran into similar issue.
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Old 08-28-2018, 10:08 AM
carter333167 carter333167 is offline
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Uninstalled Kaspersky...it still is occurring.

The event code in reliability history is BlueScreen, Code 133.

Some of the other more common notes (application failures) in the shutdowns relate to Corsair LinkService, Razer Game Manager Service and a few MSI update Service and Microsoft Edge notations.

I use Razer Synapse 3.0 but I just doubt that could lead to multiple full shutdowns.

I am considering doing a Windows reset...do you think it would be a good idea?

Thanks for your help and thoughts.
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Old 08-28-2018, 02:43 PM
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That's unfortunate. Try this:

1. Hold Windows key and press "R"
2. Once run time windows come up, type in "cmd" then press Enter
3. In Command prompt, type in the command: "sfc /scannow" then press Enter to perform it.

If it's a system file issue, that should take care of it. If not, it's definitely something else.
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Old 08-28-2018, 03:20 PM
carter333167 carter333167 is offline
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Thank you. I ran the system scan and received the following message:

Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log


So, what next?

Should I start gaming again and see if I continue to see bluescreens?

Could the system errors have been introduced by the blue screen events themselves?

Thanks very much for your patience and help.
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Old 08-28-2018, 04:37 PM
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You're welcome and yup try running your game and see if the issue is fix, that's the only way to find out.
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  #11  
Old 08-28-2018, 04:50 PM
carter333167 carter333167 is offline
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Thank you very much. I will run some games and update tomorrow. Thanks!
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  #12  
Old 08-28-2018, 06:11 PM
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OK---still crashing.

Complete bluescreen and re-start in the middle of the game.

I have submitted a ticket. Will this suffice as a full warranty claim?

Thanks very much.

Last edited by carter333167; 08-29-2018 at 06:02 AM.
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