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  #1  
Old 08-31-2018, 03:49 AM
DomRambo DomRambo is offline
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Default Corsair One Elite GPU problem in games

Hi

I have just purchased a Corsair One Elite and think I might have the PCI ribbon issue.

Using the PC mainly for work and it's fine crunching data and other office tasks.

However as soon as I start up a game within the first 5 minutes the screen gets covered with green or purple artifacts before BSOD.

I've been through similar threads on the forum and tried the possible fixes but to no avail.

I have sent a support ticket but just wondering on the timescale for getting it fixed / replaced?
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Old 08-31-2018, 05:18 AM
jnplsg jnplsg is offline
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Have you tried these steps?

1. Press DEL at boot up to get into BIOS.
2. Once in BIOS, press F7 to toggle Advanced mode.
3. Then, when under Settings, choose the Advanced settings.
4. Next, choose PCI Subsystems Settings.
5. Choose PEG0 - Max Link Speed and change the setting to Gen2.
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  #3  
Old 08-31-2018, 07:08 AM
DomRambo DomRambo is offline
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Yes just tried that again. Got 6 minutes into Elder Scrolls Online before the screen was filled with purple artifcats
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  #4  
Old 09-03-2018, 12:57 PM
Corsair Mordred Corsair Mordred is offline
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Hi DomRambo,

Send me a PM with the ticket number and I'll get this checked on for you.

Regards,
Mordred
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Old 09-03-2018, 01:59 PM
DomRambo DomRambo is offline
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Thanks I gave up on the ticket in the end and called the toll free support number instead and they advised me to talk to the company I bought it from first.

They were very helpful and are replacing it with a new unit. They even said they will test it first to make sure there are no problems.

Fingers crossed I should be back in business by next week!!!

Just as an aside the Corsair support guy was really good and my call was answered straight away.

If you are in the UK like me simply set up a VPN, use US as location and you can use Skype to make the call for free.
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Old 09-19-2018, 06:35 AM
DomRambo DomRambo is offline
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Update: I returned my Elite to Scan on 7th September. They tested it and thankfully they also found that the graphics cards was broken.

I waited a few extra days for my replacement as they agreed to stress test the new one.

On the 13th my new replacement arrived and so far so good. Highest settings on Far Cry 5 and Elder Scrolls Online and no problems.

Just need to find some time to fit in some gaming around my work!!
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  #7  
Old 09-19-2018, 12:41 PM
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Corsair StormShadow Corsair StormShadow is offline
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Quote:
Originally Posted by DomRambo View Post
Update: I returned my Elite to Scan on 7th September. They tested it and thankfully they also found that the graphics cards was broken.

I waited a few extra days for my replacement as they agreed to stress test the new one.

On the 13th my new replacement arrived and so far so good. Highest settings on Far Cry 5 and Elder Scrolls Online and no problems.

Just need to find some time to fit in some gaming around my work!!
I'm so glad to see this. Thank you for being patient in this. If you have any other question, let me know.
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