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  #1  
Old 06-18-2017, 06:49 PM
Coolen Coolen is offline
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Hello,

I have some problems with my keyboard.

But the only way I can get my pc to start up is, to set my keyboard BIOS to the last setting, I'm able to start up my pc. But in this mode, CUE2 can not find the keyboard and is saying, 'No Device Detected'

I tried to download the program again and reinstall the keyboard.

My Windows 7 version and CUE program are up to date.

The keyboard is working as I am typing this message.
The LED backlights are working.
There is 1 flickering white LED. It is the LED on the top right corner and has an arrow pointing downwards, with a line under it.
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  #2  
Old 06-18-2017, 10:42 PM
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Inheritance Inheritance is offline
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Sounds like there's a firmware problem with your keyboard. Contact Corsair Support and they can help you sort it out. Tell them about the indicator light that's flashing.
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  #3  
Old 06-19-2017, 04:39 AM
Coolen Coolen is offline
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Ok thank you
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  #4  
Old 06-20-2017, 03:02 PM
Coolen Coolen is offline
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Here is an update.

Corsair thinks the product is damaged, so I have to send it back to them.
But I am rather thinking about to send it back to the webshop and claim my money back and send another keyboard from Corsair.
Any suggestions if you look to my pc?
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  #5  
Old 06-20-2017, 05:56 PM
c-attack c-attack is offline
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If you bought from the Corsair webshop, I am not sure that will save you any time. You either need to float the charge on your credit card before the refund is applied or do an Advance RMA with Tech Support and they will place a hold charge while waiting for the old board to come back.

On the other hand if you bought from a retailer, it may be faster to return to them, depending on who you are dealing with. Some retailers have hidden re-stocking fees or something else that would make that an undesirable path. I have had about 7 or so keyboards come through my hands in the last year. I think the chances of getting two duds in a row are extremely low.
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  #6  
Old 06-20-2017, 06:02 PM
Coolen Coolen is offline
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I bought i by a retailer. Corsair and the retailer want me to pay for the shipping costs even though it arrived broken.
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  #7  
Old 09-11-2017, 04:49 AM
Coolen Coolen is offline
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last week I received a new keyboard.

This it seems to be working. Till I turned off my pc and try to turn it back on.

My pc will not pass the BIOS startup. I have tried all the settings, but the only way to start up my pc now is to disconnect the keyboard and when the pc is running, I can connect the keyboard and then it is running fine.

The keyboard is up to date., I also have the latest version of windows 7 with all the updates.
What else can I try?
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  #8  
Old 09-12-2017, 02:07 AM
Coolen Coolen is offline
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I got a bit farther now.

I can start up the pc when the switch it set onb BIOS and then when de ppc is started I have to put it back in 1,2, 4 or 8 ms.

Very strange, but it seems to work, does anyone else has this problem?
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  #9  
Old 09-18-2017, 09:55 AM
Coolen Coolen is offline
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Still not solved this problem, nobody who has a sollution?

For now when I have to tturn on my pc, I have to switch the kayboard to BIOS and when I want to use the LED effects I have to switch to setting 1,2, 4 or 8.
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  #10  
Old 09-18-2017, 12:52 PM
Corsair Nick Corsair Nick is offline
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Have you tried connecting the keyboard to a different PC/Laptop?
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  #11  
Old 09-19-2017, 07:02 AM
Coolen Coolen is offline
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I tried to connect it to my laptop, but the software can not find the keyboard.
Maybe this is because the my laptop only has USB 2 ports.

Do you think tthere is a problem with my BIOS?
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  #12  
Old 09-22-2017, 08:04 AM
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Update the BIOS on your computer and see whether the issue is resolved.
Was the keyboard in BIOS mode when connected to the laptop?
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