Carbide Titanium 330R IO panel issue

hi guys,

I purchased a carbide titanium 330R case 3 days ago and am having an issue with the IO Panel, only one of the front USB3 ports works i have updated the bios to latest version, updated the USB3 drivers to the latest version, updated the chipset drivers to the latest version but still face this issue.

I have contacted the retailer who advised me to take the first faulty item back and they will exchange it (just the front IO panel) in which i did, the retailer provided me with a replacement item and upon installing it back into the case i still face the same issue

is anyone else facing this same issue and does anyone know if there is a fix to this?

do i have to RMA the case with Corsair?

thanks in advance for your help and support in resolving this frustrating matter

Put in a support ticket with Corsair. Make sure you upload your proof of purchase to verify warranty.

https://support.corsair.com/