UltraNEO Posted June 22, 2019 Share Posted June 22, 2019 Hello, For months my system has been working fine with no issues whatsoever! In terms of hardware nothing has changed since but this evening, all of a sudden the entire systems powers off out of the blue. :mad: Then I attempt to power on again, it does nothing. Power off the PSU at the switch for a minute and on again, then powering up the system, the PSU Immediately goes to off, and the red light shows again. Pressing the self-testing switch does nothing, the indicator remains red. Now I've tried a different PSU in my system, to help debug but that seems to work fine. No sudden power-downs or anything, I can play games for hours without any issues. So I assume this AX1200i has also died? Shame, it was originally shipped to me as a replacement for the older AX1200 which also died.. :eek: Now, since your support system has changed, I don't know how to check how much warranty is remaining. Is this possible? I login to my profile but there's no details of me ever opening a previous RMA or anything.. Link to comment Share on other sites More sharing options...
UltraNEO Posted June 23, 2019 Author Share Posted June 23, 2019 I started a support ticket... Wonder when there will be a response. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted June 24, 2019 Corsair Employee Share Posted June 24, 2019 Can I please get the ticket number to your support ticket? Also if you can please attach a copy of the invoice on the ticket in the mean time. Link to comment Share on other sites More sharing options...
UltraNEO Posted June 24, 2019 Author Share Posted June 24, 2019 Can I please get the ticket number to your support ticket? Also if you can please attach a copy of the invoice on the ticket in the mean time. I've updated the ticket with invoice. Support request : 2000742264 Link to comment Share on other sites More sharing options...
UltraNEO Posted June 25, 2019 Author Share Posted June 25, 2019 Day 4 - still waiting for support to response... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted June 25, 2019 Corsair Employee Share Posted June 25, 2019 I've had an agent look into your ticket, and write a response. If you have any additional questions please send a reply through your ticket. Link to comment Share on other sites More sharing options...
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