MMKulakov Posted August 13, 2018 Share Posted August 13, 2018 Sorry for my English. Latest iCue update basically killed my keyboard. Firstly, iCue couldn't recognize it, and after reboot it's totally dead (although windows makes a sound when i plug it in/out) It's unresponsive and soft reset doesn't work either. Waiting for ticket support answer 04 aug/2018 keyboard CH-9101020-RU I hope that you will help me and give me the firmware file .bin Again sorry for the bad English Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted August 13, 2018 Corsair Employee Share Posted August 13, 2018 Hi, You can get a firmware file from our Tech support team by making a ticket on our support website. http://support.corsair.com Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted August 13, 2018 Corsair Employee Share Posted August 13, 2018 iCUE can't kill a keyboard in the way you're describing. What's your ticket number, we can try uploading the file through there. Link to comment Share on other sites More sharing options...
MMKulakov Posted August 14, 2018 Author Share Posted August 14, 2018 Tickets: 762554 Link to comment Share on other sites More sharing options...
MMKulakov Posted August 14, 2018 Author Share Posted August 14, 2018 everything worked fine for me, but after reinstalling windows and updating programs, the keyboard works only in BIOS mode Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted August 14, 2018 Corsair Employee Share Posted August 14, 2018 It sounds like CUE may have installed incorrectly, or the driver was misapplied. - Please make sure to install all updates for Windows. - Uninstall the CUE software. Please locate your Appdata folder, and delete the 2 Corsair folders in the Local and Roaming folder. - Run CCleaner: https://www.piriform.com/ccleaner/download - Run CCleaner's Registry Cleaner - Restart your computer - Reinstall CUE. Link to comment Share on other sites More sharing options...
MMKulakov Posted August 14, 2018 Author Share Posted August 14, 2018 made as wrote, did not help. NEW TICKETS 766726 help me get the firmware file! Link to comment Share on other sites More sharing options...
MMKulakov Posted August 14, 2018 Author Share Posted August 14, 2018 A valid proof of purchase is required for a warranty claim. Please attach a proof of purchase document (e.g. receipt or invoice) as a photo, screenshot, or PDF. This will enable us to approve your RMA as quickly as possible. Feel free to add any other documents that may help in the troubleshooting process. this is a gift, what to do in this situation? I have no warranty checks, only box, keyboard and instructions on 2 brochures working with the keyboard only in the BIOS mod, you can forget about it and save up for a new keyboard ( Link to comment Share on other sites More sharing options...
MMKulakov Posted August 15, 2018 Author Share Posted August 15, 2018 problem solved, thanks for zero help from administration and technical support Link to comment Share on other sites More sharing options...
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