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Old 07-10-2018, 03:03 PM
Kudurak Kudurak is offline
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Post VOID Wired USB 7.1 not functioning after Windows Spring Creator Update

I've been browsing through these forums looking for as many ways as possible to fix the 7.1 surround on my wired VOID headset, but the solutions that seem to work for everyone else only applies to the Wireless version (i.e. re-pairing). Since the update I've attempted to eliminate any possible areas of concern I could think of:

Updated Video Drivers, Audio Drivers, and System/BIOS
fully uninstalled and reinstalled iCUE after the CUE update to iCUE (done x2)
checked default settings and audio devices
forced firmware update on the headset
fully uninstalled and reinstalled drivers for the headset
disabled and enabled the device in Device Manager
adjusted settings for application control before resetting to default again

and all of this of course involved plenty of system reboots.

I'm getting a little desperate because I've not found any solution to fix the problem. The button for Dolby Digital is toggle-able, but nothing changes in sound quality and I've lost the roomwide effect in Discord Voice.

Last edited by Kudurak; 07-10-2018 at 03:27 PM.
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Old 07-11-2018, 05:56 PM
Corsair Mint Corsair Mint is offline
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Hi Kudurak,

Another user had mentioned updating their Realtek audio drivers before getting their surround working again for their headset. Can you see if you have a Realtek audio device and try updating the drivers to see if it's similar for you?
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Old 07-11-2018, 06:54 PM
Kudurak Kudurak is offline
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That was actually one of the first posts i found. I tried it through the device manager and it did update, but I've still been stuck with the same issue.
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Old 07-15-2018, 07:41 PM
Malstroven Malstroven is offline
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I've been having this issue for the past few days as well (except I never had realtek to begin with). Neither surround soung or equalizer settings are working at all, and you can toggle them in iCUE but they don't do anything. Spatial surround won't enable for the headset through windows either. Followed the same steps op has, and also haven't found any posts that could be of any help.

Last edited by Malstroven; 07-15-2018 at 07:44 PM.
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Old 07-16-2018, 01:59 PM
solarity solarity is online now
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Have you guys tried disabling fast startup? That seems to cause a lot of problems with a lot of various components and hardware. It does line up.

In a post on the PC Master Race subreddit, a user pointed out that fast startup was re-enabled in a Windows 10 update following the release of the Fall Creators Update. Following the April 2018 Windows 10 update it again appears that fast startup has been re-enabled, at least on my PC.
In any case give this a try and post back with your results. :)
Open Source Project: Sync Gigabyte MB w/ Corsair iCue
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audio, icue, issues, void 7.1, wired

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