Holmzy Posted December 11, 2012 Share Posted December 11, 2012 Like others on this forum I have had this headset for 1 month and found that the headset has cracked on the right side and has split open, I have tried to return this to the point of sale but they have informed me that as it is physically damaged they will not accept the return under warranty. Which is basically blaming me for breaking them when it is obviously a design flaw :confused: Now I am stuck in the situation where I can throw £100+ in the bin and call it bad judgement or spend money shipping them back to the states to be sent another headset for which I expect the same thing to happen again as the design hasn't changed, to say I'm annoyed is an understatement and obviously Corsair will not admit to the retailer that it is their fault so it looks like I'm stuck with a broken product I spent my hard earned cash on ... any thoughts would be appreciated :mad: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 11, 2012 Corsair Employee Share Posted December 11, 2012 Homzy, there is no need to throw it away. Fill out the RMA, and give me your case number. Once I approve it, you can contact customer service and we'll assist you with a replacement. If shipping is an issue, they can assist you as well. Link to comment Share on other sites More sharing options...
oXonSWE Posted February 20, 2013 Share Posted February 20, 2013 I have kind of thesame problem... but my plastic is cracked above the earcup, (like i have the biggest head in the world) and i bought mine on a Swedish website, what do i do?! I have been VERY careful with these since its my first really expensive headset but this still happened.. design flaw http://speedy.sh/M4ZcK/DSC-0028.jpg Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 20, 2013 Corsair Employee Share Posted February 20, 2013 Fill out the RMA to the left oXon and we can replace it for you if your reseller won't do so. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.