Voyager Air now working again :(

Hi all,

 

I fixed my Voyager Air a few weeks ago with the help of the wonderful Bill from Corsair.

 

Switched it on a couple of days ago and its not working again...

 

In essence, although I can see the IP address of the drive I can't connect to it.

 

I've also tried from the app on several different devices, it connects and flashes the full options page then after half a second or so defaults to a page with only three options - 'downloads', 'settings' and 'now playing'.

 

If I click settings, it shows drive: network status: disconnected. App version 2.1.0.

 

I've formatted the drive but can't get it going.

 

Any ideas? We're away on vacation this weekend in the motorhome- the event that I bought the damn thing for- and would really like to get it working!!

It sounds like you are not maintaining the wireless connection to the drive - that's why the app shifts back to "disconnected mode."

 

This is usually caused by wireless interference, so changing the wireless channel is a suggestion (though, of course, this is hard to do if the app keeps disconnecting).

 

You didn't mention what mobile devices you are using. Try connecting a phone/tablet via WiFi to the drive, then open a browser window and type 192.168.77.1 in the address field. The browser client might be able to hold onto the connection longer - long enough to determine the drive firmware version, power level, and to change the wireless channel.

 

Let me know if this doesn't work.

Any response? I'm having the exact same problem.

No response - please contact our tech support team - or me - to get this fixed.