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  #136  
Old 01-16-2019, 12:26 PM
nezff nezff is offline
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Originally Posted by ahasvold View Post
James at Corsair responded that they are aware of the bug. They are working on it. Hopefully a fix will come soon
great to hear. So what was the latest iCue update for? I figured that would have fixed the issue.
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  #137  
Old 01-16-2019, 02:08 PM
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momorious momorious is offline
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I have to report some very bad news...
I was in contact with Corsair James from the Support Team. I experienced a very nice customer service and after several mails I was asked if I can send in my pump because they think this could be a hardware issue. The new replacement pump was said to be tested in the Corsair HQ in the USA before they sent it to me. They tested the new pump several hours, including stress testing in games etc. All with Arc enabled which gives me the most USB disconnects. They said they had one USB disconnect but then never again so they shipped it to me on Monday and I got it already today (outstanding, didnt knew that its possible to send a package from USA to Germany within 2 days).

I installed the new pump today and guess what?! 45 minutes later I got the first USB disconnect.

So its NOT a hardware issue but for sure a software issue and it looks like Corsair actually dont know whats causing this issue. So people, just you are aware, dont expect a fix for this anytime soon. My best guess is that most probably Game of Thrones will end before this fix is with us... :(
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  #138  
Old 01-16-2019, 02:18 PM
nezff nezff is offline
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Quote:
Originally Posted by momorious View Post
I have to report some very bad news...
I was in contact with Corsair James from the Support Team. I experienced a very nice customer service and after several mails I was asked if I can send in my pump because they think this could be a hardware issue. The new replacement pump was said to be tested in the Corsair HQ in the USA before they sent it to me. They tested the new pump several hours, including stress testing in games etc. All with Arc enabled which gives me the most USB disconnects. They said they had one USB disconnect but then never again so they shipped it to me on Monday and I got it already today (outstanding, didnt knew that its possible to send a package from USA to Germany within 2 days).

I installed the new pump today and guess what?! 45 minutes later I got the first USB disconnect.

So its NOT a hardware issue but for sure a software issue and it looks like Corsair actually dont know whats causing this issue. So people, just you are aware, dont expect a fix for this anytime soon. My best guess is that most probably Game of Thrones will end before this fix is with us... :(
what unit are you running? H100i or 115i?
The h100i platinum I have hasnt given me any disconnets, or flickers etc... so not sure if this is widespread or limited to certain units
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  #139  
Old 01-16-2019, 02:19 PM
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momorious momorious is offline
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H115i Platinum. The 3rd (!!!) one. All had this USB disconnects...
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  #140  
Old 01-16-2019, 06:48 PM
ahasvold ahasvold is offline
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I also have the H100i and are having these problems😣
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  #141  
Old 01-17-2019, 05:11 AM
morganthomas757 morganthomas757 is offline
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I've got the H100i RGB Platinum, and have this problem repeatedly. I've got my AIO connected with the RGB Hub, Commander pro, and all wires are connected properly. Intermittently the fans stutter in their lighting effect and the RGB system restarts, with a repeated USB disconnect sound. This happens intermittently, sometimes happening in rapid succession, other times it can be 30 minutes between. Hopefully Corsair can eventually issue a fix via iCue
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  #142  
Old 01-17-2019, 07:43 AM
jeffk42 jeffk42 is offline
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Momorious, out of curiosity have you updated to the latest iCUE software, 3.11 from a couple of days ago? I was having the same issues as you, and updating the software resolved 90% of the problem for me. I still get disconnects, but instead of constantly, I've gotten one on reboot (resolved by quitting and restarting iCUE), and then one more disconnect while the machine was running. Resolved by changing to a different profile and then changing back to the original one. This disconnect has happened only once in the 48 hours since the software upgrade.

I still have a ticket on these remaining issues, but once every day or two is WAY better than before.
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  #143  
Old 01-17-2019, 07:48 AM
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Of course, I always update to the latest version of iCUE asap. So yes, I am running 3.11..
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