yuppicide Posted November 19, 2018 Share Posted November 19, 2018 So I noticed a week or so ago the icon in the Windows 10 changed. Seems I got a new version of iCue... 3.9.93.. I am running firmware 39.02. I noticed the headset sounds like total crap. I thought maybe it was the CS:GO update, but then I noticed everything sounds like crap. Voice sounds like it's in a tunnel / far away. Music sounds better, but the EQ does absolutely nothing now. Anyone else have this? What to do? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted November 19, 2018 Corsair Employee Share Posted November 19, 2018 Hi yuppicide, can you close out of iCUE and right-click it and Run as Admin, just in case the audio driver isn't getting proper permissions to run? And if you can, try a repair so that the audio driver is reinstalled. Link to comment Share on other sites More sharing options...
yuppicide Posted November 20, 2018 Author Share Posted November 20, 2018 Hi yuppicide, can you close out of iCUE and right-click it and Run as Admin, just in case the audio driver isn't getting proper permissions to run? And if you can, try a repair so that the audio driver is reinstalled. How do do a repair? I have Windows 10. I do not see a repair option in Device Manager. I guess I can uninstall and reinstall if you want. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted November 20, 2018 Corsair Employee Share Posted November 20, 2018 Sorry, I meant do a repair for iCUE. You can do that in Apps and Features, near where it says uninstall but choose repair instead. Link to comment Share on other sites More sharing options...
yuppicide Posted November 22, 2018 Author Share Posted November 22, 2018 EQ works again, however everything sounds like it's in a tunnel. Playing games is hard, listening to television is not enjoyable, music is alright. I reported when I first bought the unit year/s ago it sounded like far away or in a tunnel. That went away in firmware/software updates. I then did a review here on some aftermarket earpad replacements I picked up on Amazon.. not sure why, but the earpads really changed the sound to where I had to turn half the EQ almost all the way down. In a thread here we discussed EQ settings and I said I just randomly turn them up all close to +12db. With the new earpads I had to change 32-250 all the way down to almost -12db in order to even sound good, but 500-16k are almost +12db. Well, with the new software/firmware I can now turn the EQ almost all the way up like I'd normally have it. It's just the tunnel effect that is an issue. Link to comment Share on other sites More sharing options...
yuppicide Posted November 22, 2018 Author Share Posted November 22, 2018 I just realized the mic doesn't work at all. I thought it was CSGO's update.. nope it's everywhere. Uninstalled iCue, Uninstalled Void, rebooted, re-installed iCue, rebooted. Mic still does not work. Headset sounds like I am in a tunnel. If I go into Windows where you can test/setup a mic it says "The Wizard could not start Make sure your audio hardware is working properly and check your audio configuration in the Audio Devices and Sound TRhemes control panel." Link to comment Share on other sites More sharing options...
yuppicide Posted November 23, 2018 Author Share Posted November 23, 2018 For anyone who is wondering.. I got microphone working. On Windows 10 go to Start and search for "microphone privacy settings" and allow apps to take control of mic. Not sure how it got off. Link to comment Share on other sites More sharing options...
itztote Posted November 23, 2018 Share Posted November 23, 2018 i have the same problem with the new corsair voids **** did u fix it Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted November 26, 2018 Corsair Employee Share Posted November 26, 2018 Driver might've installed incorrectly during the update: Many issues with Corsair Utility Engine can be solved by performing a clean reinstall of the software. This is a little different from just uninstalling and reinstalling the software. Please perform the steps below: - Please make sure to install all updates for Windows. . - Install RevoUninstaller: http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html?part=dl-&subj=dl&tag=button - Run RevoUninstaller -Select iCUE, and then select uninstall - Restart your computer - Reinstall CUE. Link to comment Share on other sites More sharing options...
yuppicide Posted November 28, 2018 Author Share Posted November 28, 2018 Driver might've installed incorrectly during the update: Many issues with Corsair Utility Engine can be solved by performing a clean reinstall of the software. This is a little different from just uninstalling and reinstalling the software. Please perform the steps below: - Please make sure to install all updates for Windows. . - Install RevoUninstaller: http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html?part=dl-&subj=dl&tag=button - Run RevoUninstaller -Select iCUE, and then select uninstall - Restart your computer - Reinstall CUE. Thanks. I wish I could remember stuff like this, I have Revo already installed. EQ works now, voice still sounds like it's far away / in a tunnel. I've owned the Void Wireless since it came out and vocals were like this at first, but with updates got fixed. Actually EDIT: It's not just vocals that sound like they're far away. Certain songs do also. Rock music like Danzig sounds alright (aside from vocals), however I played Doja Cat Mooo and Go To Town, where the whole song sounds kind of distant / muffled. Link to comment Share on other sites More sharing options...
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