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  #1  
Old 02-10-2013, 03:03 AM
incredibleRoach incredibleRoach is offline
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Default cooler failed

Hi,

Seems like my worst fears have come true. I live in Bangalore and today woke up to find my computer was not showing up anything on the display. Just pulled the case forward to check if the cable was in place and found the floor covered in yellow-green liquid. At first I couldn't figure what it could be, but then I opened the case and found that my 8 month old H100 had leaked all over my GTX 670 DC II.

This is a really expensive build I put together very painstakingly just 8 months back, and I can't tell you how disappointed I am that a Corsair product has not just failed, but probably killed a bunch of other expensive components.

Here's a picture:


I really don't know what I should do now - today being a Sunday. What's the process I need to follow?

Last edited by incredibleRoach; 02-10-2013 at 05:50 AM. Reason: Picture added.
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  #2  
Old 02-10-2013, 08:08 AM
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I've raised a ticket with Support (Case #5609450). Here are a few more pictures. Looks like the cooler pump started dripping from where the pipes connect to it.




Last edited by incredibleRoach; 02-10-2013 at 09:05 AM. Reason: Added Case #
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  #3  
Old 02-10-2013, 08:26 AM
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OUCH!
First thing looks like you got the pump out and I would assume you got the coolant cleaned up from your system.

Then read a book, go to the movies etc and on Monday Call Corsair directly when they open.

At least that's what I would suggest to do.

I wouldnt turn it on till I called them first!
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Old 02-10-2013, 09:11 AM
incredibleRoach incredibleRoach is offline
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Quote:
Originally Posted by Croaker View Post
OUCH!
First thing looks like you got the pump out and I would assume you got the coolant cleaned up from your system.

Then read a book, go to the movies etc and on Monday Call Corsair directly when they open.

At least that's what I would suggest to do.

I wouldnt turn it on till I called them first!
Yup, dismantled it and tried to wipe off most of the coolant. It's a little greasy though, so doesn't come off easily. Unfortunately it's dripped through the back-plate on the GTX 670 onto the board and into the heat sink, which I can't reach. Just letting it all dry out till someone at Corsair tells me what to do.

Not sure what the coolant is made of, but I think it gave me quite an allergy too - was sneezing hysterically for a couple of hours post my encounter with the stuff.
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Old 02-10-2013, 10:40 AM
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submit a rma with corsair and in the comments section explain what happened
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  #6  
Old 02-11-2013, 07:00 AM
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Originally Posted by wytnyt View Post
submit a rma with corsair and in the comments section explain what happened
Thanks. I've raised a support ticket (is that the same thing?) with case # 5609450. Put in a long, detailed account of what happened. Surprisingly, no confirmation email once I submitted it, but it seems to have registered because it returns me the number on mail when I say I forgot my ticket number
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Old 02-11-2013, 07:59 AM
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incredibleRoach, really your best bet is to call CS by phone. Otherwise it could potentially take a few days until you get something moving waiting on emails.

You can find the number on the main website page at the bottom under contact. If you happen to be out of the US you can instal and use SKYPE to make the call to the toll free number for nothing.

Quote:
Not sure what the coolant is made of, but I think it gave me quite an allergy too - was sneezing hysterically for a couple of hours post my encounter with the stuff.
It's just water and a glycol mixture.(antifreeze). So there shouldn't be anything in there to cause an allergic reaction unless you are allergic to car anti-freeze which is basically the same thing.
Quote:
Yup, dismantled it and tried to wipe off most of the coolant. It's a little greasy though, so doesn't come off easily. Unfortunately it's dripped through the back-plate on the GTX 670 onto the board and into the heat sink, which I can't reach. Just letting it all dry out till someone at Corsair tells me what to do.
You can use rubbing alcohol or even purchase an electrical cleaner to clean the GPU and then let it dry real good before trying to see if it is damaged or not. If it would happen to be bad then you also need to ask for a damage claim form too. Same goes for the MB and anything else that might be damaged.

Just looking at your pictures the only thing that looks to be in the direct line of fire would be the GPU.

The CPU should have shut itself down when it reached TJMax so your MB and CPU should be fine as long as the liquid didn't short anything out.
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Last edited by peanutz94; 02-11-2013 at 08:03 AM.
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Old 02-11-2013, 03:14 PM
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I am sorry for what has happened. We've replied to your case #, we'll make sure that you'll be taken care of. Just reply to the message and we can take it from there.
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Old 02-12-2013, 12:21 AM
incredibleRoach incredibleRoach is offline
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Quote:
Originally Posted by peanutz94 View Post
incredibleRoach, really your best bet is to call CS by phone. Otherwise it could potentially take a few days until you get something moving waiting on emails.

You can find the number on the main website page at the bottom under contact. If you happen to be out of the US you can instal and use SKYPE to make the call to the toll free number for nothing.


It's just water and a glycol mixture.(antifreeze). So there shouldn't be anything in there to cause an allergic reaction unless you are allergic to car anti-freeze which is basically the same thing.

You can use rubbing alcohol or even purchase an electrical cleaner to clean the GPU and then let it dry real good before trying to see if it is damaged or not. If it would happen to be bad then you also need to ask for a damage claim form too. Same goes for the MB and anything else that might be damaged.

Just looking at your pictures the only thing that looks to be in the direct line of fire would be the GPU.

The CPU should have shut itself down when it reached TJMax so your MB and CPU should be fine as long as the liquid didn't short anything out.
Thanks peanutz94! Looks like they've already responded. Finding it hard to get good alcohol here - I bought a bottle of Surgical Spirit (that's what they call it here) and tried it out on a pair of glasses to check for residue and it was terrible. Need to visit a chemical dealer I think, though they usually sell the stuff in liters!
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  #10  
Old 02-12-2013, 12:27 AM
incredibleRoach incredibleRoach is offline
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Originally Posted by RAM GUY View Post
I am sorry for what has happened. We've replied to your case #, we'll make sure that you'll be taken care of. Just reply to the message and we can take it from there.
Hey thanks RAM GUY. I got a message from Tech Support, but it mentioned an attached form that I couldn't find. I've replied to the message informing them of the same.

I have not yet tried to put on my computer after the incident. I have wiped off most of the coolant with tissues, but not yet cleaned the motherboard and GPU with alcohol like others are suggesting. Just wanted to check with you if I should clean them (especially the GPU since that drank most of the liquid), or if your team would like to see it in its current state to see if it is indeed damaged.
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  #11  
Old 02-12-2013, 12:33 PM
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coolant is distilled and non-conductive, parts should be ok after drying.
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  #12  
Old 02-12-2013, 06:21 PM
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Quote:
Originally Posted by svtfmook View Post
coolant is distilled and non-conductive, parts should be ok after drying.
True. Unfortunately the chemical composition of the coolant is not PH neutral. That in more than 80% of the cases goes into chemical reaction with the solder (Pb/Sn alloy) and the result is a CONDUCTIVE oxide ... which is bad juju ...
Cleaning IS mandatory.
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  #13  
Old 02-12-2013, 07:48 PM
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Quote:
Originally Posted by svtfmook View Post
coolant is distilled and non-conductive, parts should be ok after drying.
i mean sure that would explain the previous rmas for fried components...

if it's not conductive out of the factory, it sure is once contaminated with dust and debris that occur naturally in a case.
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  #14  
Old 02-12-2013, 07:52 PM
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Quote:
Originally Posted by ez12a View Post
i mean sure that would explain the previous rmas for fried components...

if it's not conductive out of the factory, it sure is once contaminated with dust and debris that occur naturally in a case.
again, they should be fine as long as it's dried and cleaned. but it's not going zip pop and fry the second it leaks. clean it up, make sure you don't have any desoldered points, move on.
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  #15  
Old 02-12-2013, 08:24 PM
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You should be able to find electronics cleaner i a spray can. That might be easier than trying to wipe everything down.
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