The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 11-09-2018, 04:33 AM
bernieyee bernieyee is offline
Registered User
 
Join Date: Oct 2014
Posts: 13
POST ID # = 979598
bernieyee Reputation: 10
Default DOA PSU - No Prepaid Label

Hi there,

After two weeks of waiting, I received a SF600 Platinum that was DOA. Since I could not wait any longer, I decided to purchase a different power supply.

I send in a ticket that I would like to return the device and to my surprise, they are asking me to pay return shipping back.

Is this normal procedure? Or is this just a case of the customer service representative not even bothering to read through my ticket carefully? He said "Once it has been received, we will ship out the replacement." even though I clearly wanted a refund.

If is how Corsair conducts business, then I find it very unsatisfying. Why should a customer pay for return shipping on a product that's DOA? Even if it's a replacement and not a refund, I'm still responsible for the cost of mailing it back according to the ticket. That makes no sense whatsoever.

Thanks.

#804302

Last edited by bernieyee; 11-09-2018 at 10:00 AM.
Reply With Quote
  #2  
Old 11-09-2018, 12:03 PM
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 0
POST ID # = 979640
Corsair Wootaru Reputation: 10
Default

Hello bernieyee,

We can definitely get you a prepaid label for your unit, but you do have to understand that you wrote to us and given us very little time to help you on the ticket.

We will get you a prepaid label, so you can return your unit.

We don't make customers pay for DOA returns, but we do ask that you give us sufficient amount time to process anything on the ticket.

I will be assisting you on your ticket.

Thanks,
Wootaru
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:50 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.