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  #1  
Old 10-22-2016, 02:32 AM
CaptainMike47 CaptainMike47 is offline
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Default MM800 Mouse-pad not detected in CUE

I recently purchased a Corsair MM800 RGB Mouse-pad, however it doesn't seem to show up in the CUE software. I am somewhat new to CUE so perhaps I'm missing something.

I have a Corsair Mouse plugged in through the pass-though and that works, and the lighting works on the mouse-pad, however the MM800 still doesn't show up in CUE. I've tried with and without the mouse plugged into it, and plugging it into a USB 2.0 port (since sometimes devices have trouble with 3.0 or 3.1).

I plan on installing the latest version of CUE from the Corsair site (which shows as a different version number than mine) and see if that effects it. Also, when I go to update it it says it's on the latest version yet it doesn't detect it. Also, Device Management doesn't seem to see the mouse-pad either (or I cannot locate it) however it does function and the pass-through works.

What I'd like to know is if anyone has seen this before, or has an idea of the root cause or a fix for it. Any ideas are most welcome, and thank you in advance!
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  #2  
Old 10-22-2016, 10:10 AM
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From what you said I think you have CUE 1.x installed, is that correct? If so it is normal that the mouse pad is not recognized, support for it is included only in the newer CUE 2.x version.
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  #3  
Old 10-25-2016, 04:46 AM
CaptainMike47 CaptainMike47 is offline
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It appears you were correct, strange when I went to download the drivers initially it didn't show me version 2.x, and 1.x refused to detect a new version. Either way I finally got 2.x installed and that did the trick. On a side note, the Visor effect synced across my K70, M65, Void Headset, and MM800 look really cool! I will enjoy playing around with these settings.
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  #4  
Old 10-25-2016, 01:48 PM
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Corsair James Corsair James is offline
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Quote:
Originally Posted by CaptainMike47 View Post
It appears you were correct, strange when I went to download the drivers initially it didn't show me version 2.x, and 1.x refused to detect a new version. Either way I finally got 2.x installed and that did the trick. On a side note, the Visor effect synced across my K70, M65, Void Headset, and MM800 look really cool! I will enjoy playing around with these settings.
Glad to hear you enjoy it!
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  #5  
Old 10-26-2016, 05:54 PM
sucram_eel sucram_eel is offline
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Default Cue 2.4.66 Not working

Just bought MM800... installed Cue software... its not working. Does not detect my mouse pad. Fresh install. No upgrade from 1.x. The mouse pad is the only Corsair device I have. Please help.

Windows 10
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  #6  
Old 10-26-2016, 06:59 PM
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Quote:
Originally Posted by sucram_eel View Post
Just bought MM800... installed Cue software... its not working. Does not detect my mouse pad. Fresh install. No upgrade from 1.x. The mouse pad is the only Corsair device I have. Please help.

Windows 10
Can you post more details on your computer specs? Or you can also fill them in in your profile using the link at the top, that way the specs will appear on each post you make.

Quick link: http://forum.corsair.com/forums/profile.php?do=extra
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  #7  
Old 10-26-2016, 08:09 PM
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Make sure that if you're using USB 3.0, you're updating it with the motherboard drivers and not from Windows defaullt drivers (Windows 10). We have issues with Asmedia MS drivers but their own drivers work without any issues.
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  #8  
Old 10-26-2016, 08:39 PM
sucram_eel sucram_eel is offline
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Quote:
Originally Posted by terabyte View Post
Can you post more details on your computer specs? Or you can also fill them in in your profile using the link at the top, that way the specs will appear on each post you make.

Quick link: http://forum.corsair.com/forums/profile.php?do=extra
Here you go

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 6700K @ 4.00GHz 22 °C
Skylake 14nm Technology
RAM
32.0GB Dual-Channel Unknown @ 1200MHz (15-15-15-35)
Motherboard
ASUSTeK COMPUTER INC. MAXIMUS VIII GENE (LGA1151)
Graphics
Standard Monitor (1920x1080@32Hz)
Intel HD Graphics 530 (ASUStek Computer Inc)
Storage
223GB OCZ-TRION100 (SSD) 30 °C
931GB APPLE HDD HTS541010A9E662 (SATA) 26 °C
9216GB Microsoft Storage Space Device (SSD) 30 °C

Motherboard
Manufacturer ASUSTeK COMPUTER INC.
Model MAXIMUS VIII GENE (LGA1151)
Version Rev 1.xx
Chipset Vendor Intel
Chipset Model Skylake
Chipset Revision 07
Southbridge Vendor Intel
Southbridge Model Skylake PCH
Southbridge Revision 31
BIOS
Brand American Megatrends Inc.
Version 2202
Date 9/19/2016

Peripherals
HID Keyboard Device
Device Kind Keyboard
Device Name HID Keyboard Device
Vendor Unknown
Location USB Input Device
Driver
Remote Desktop Keyboard Device
Device Kind Keyboard
Device Name Remote Desktop Keyboard Device
Vendor (Standard system devices)
Location UMBus Enumerator
Driver
HID Keyboard Device
Device Kind Keyboard
Device Name HID Keyboard Device
Vendor Unknown
Location Corsair composite virtual input device
Driver
HID Keyboard Device
Device Kind Keyboard
Device Name HID Keyboard Device
Vendor Unknown
Location Corsair composite virtual input device
Driver
HID-compliant mouse
Device Kind Mouse
Device Name HID-compliant mouse
Vendor Unknown
Location Corsair composite virtual input device
Driver
Remote Desktop Mouse Device
Device Kind Mouse
Device Name Remote Desktop Mouse Device
Vendor (Standard system devices)
Location UMBus Enumerator
Driver
HID-compliant mouse
Device Kind Mouse
Device Name HID-compliant mouse
Vendor Unknown
Location Corsair composite virtual input device
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  #9  
Old 10-26-2016, 08:49 PM
sucram_eel sucram_eel is offline
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Quote:
Originally Posted by Corsair James View Post
Make sure that if you're using USB 3.0, you're updating it with the motherboard drivers and not from Windows defaullt drivers (Windows 10). We have issues with Asmedia MS drivers but their own drivers work without any issues.
I'm not quite sure what you mean... it's only pulling the drivers from when it was installed. Should I uninstall the Asmedia?
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  #10  
Old 10-27-2016, 05:39 PM
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Quote:
Originally Posted by sucram_eel View Post
I'm not quite sure what you mean... it's only pulling the drivers from when it was installed. Should I uninstall the Asmedia?
You want to install what is available on ASUS' website. For your motherboard, here is the direct link to that driver:

http://dlcdnet.asus.com/pub/ASUS/mis...076.1477603962
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  #11  
Old 10-28-2016, 12:47 PM
sucram_eel sucram_eel is offline
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Quote:
Originally Posted by Corsair James View Post
You want to install what is available on ASUS' website. For your motherboard, here is the direct link to that driver:

http://dlcdnet.asus.com/pub/ASUS/mis...076.1477603962
Yeah I tried that. I uninstalled the Asmedia driver and CUE... reboot. Downloaded Asmedia and installed again... reboot. Installed CUE again... reboot. Connected mouse pad... "No Device Detected!".

Thanks for your help, but I'm just going to return it and try something else.
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  #12  
Old 10-28-2016, 05:14 PM
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Quote:
Originally Posted by sucram_eel View Post
Yeah I tried that. I uninstalled the Asmedia driver and CUE... reboot. Downloaded Asmedia and installed again... reboot. Installed CUE again... reboot. Connected mouse pad... "No Device Detected!".

Thanks for your help, but I'm just going to return it and try something else.
You are using the wrong version of CUE if you're getting that message.

You need CUE 2.4 or newer. DL it from here: http://www.corsair.com/en-us/support/downloads
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  #13  
Old 07-29-2017, 04:15 AM
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My mouse pad has only been seen to show colors a few times, and briefly. Normally it just sits there like an inert mouse pad, and doesn't show up in CUE.

Host Name: SEVEN
OS Name: Microsoft Windows 10 Enterprise Insider Preview
OS Version: 10.0.16251 N/A Build 16251
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Comet
Registered Organization: Computer Witchcraft
Product ID: 00329-10280-00000-AA100
Original Install Date: 7/27/2017, 1:00:02 AM
System Boot Time: 7/26/2017, 11:40:24 PM
System Manufacturer: HP-Pavilion
System Model: BK450AA-ABA HPE-235f
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 16 Model 10 Stepping 0 AuthenticAMD ~2600 Mhz
BIOS Version: American Megatrends Inc. 5.11, 3/26/2010
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: 0476
Input Locale: en-us;English (United States)
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory: 8,184 MB
Available Physical Memory: 3,161 MB
Virtual Memory: Max Size: 16,625 MB
Virtual Memory: Available: 6,537 MB
Virtual Memory: In Use: 10,088 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\SEVEN
Hotfix(s): N/A
Network Card(s): 4 NIC(s) Installed.
[01]: 802.11n Wireless LAN Card
Connection Name: Wi-Fi
Status: Media disconnected
[02]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
IP address(es)
[01]: 108.197.239.36
[02]: fe80::c8d7:51da:9c7e:d210
[03]: 2602:306:cc5e:f240:5d20:532c:b7e1:320d
[04]: 2602:306:cc5e:f240:c8d7:51da:9c7e:d210
[03]: Hyper-V Virtual Ethernet Adapter
Connection Name: vEthernet (HNS Internal NIC) 2
Status: Media disconnected
[04]: Hyper-V Virtual Ethernet Adapter
Connection Name: vEthernet (HNS Internal NIC)
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
IP address(es)
[01]: 172.30.208.1
[02]: fe80::8585:f301:b649:9b0b
Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.

ACPI\PNP0C04\4&12530839&0
Name: Numeric data processor
Device is currently stopped.
ROOT\DISPLAY\0000
Name: VNC Mirror Driver
Driver is running.
ROOT\DISPLAY\0001
Name: Mirage Driver
Driver is running.
ACPI\PNP0C01\1
Name: System board
Device is currently stopped.
ACPI\PNP0C02\0
Name: Motherboard resources
Device is currently stopped.
SWD\DAFWSDPROVIDER\URN:UUID:1C852A4D-B800-1F08-ABCD-9457A59EA5CD/HTTP://1C852A4D-B800-1F08-ABCD-9457A59EA5CD/SCANSERVICE
Name: HP9EA5CD (HP Officejet Pro 8620)
Driver is running.
SWD\PRINTENUM\{DFCFA098-79A9-4616-8FFB-92D52AC1F1D7}
Name: Microsoft XPS Document Writer
Driver is running.
USB\ROOT_HUB\4&28E5384A&0
Name: USB Root Hub
Driver is running.
PCI\VEN_1002&DEV_4385&SUBSYS_2A92103C&REV_3C\3&267A616A&0&A0
Name: AMD SMBus
Device is currently stopped.
SWD\PRINTENUM\PRINTQUEUES
Name: Root Print Queue
Driver is running.
ROOT\VOLMGR\0000
Name: Volume Manager
Driver is running.
PCI\VEN_1002&DEV_439D&SUBSYS_2A92103C&REV_00\3&267A616A&0&A3
Name: PCI standard ISA bridge
Driver is running.
STORAGE\VOLUME\{99296968-A33E-11E2-8248-806E6F6E6963}#0000000000100000
Name: Volume
Driver is running.
USB\ROOT_HUB\4&EDB212E&0
Name: USB Root Hub
Driver is running.
USBSTOR\DISK&VEN_GENERIC-&PROD_SM/XD-PICTURE&REV_1.00\20060413092100000&1
Name: Generic- SM/xD-Picture USB Device
Driver is running.
ROOT\VMBUS\0000
Name: Microsoft Hyper-V Virtual Machine Bus Provider
Driver is running.
ACPI\PNP0800\4&12530839&0
Name: System speaker
Device is currently stopped.
SWD\PRINTENUM\{BDA31B56-C24F-4B24-81CE-6E3570938DF9}
Name: Send To OneNote 2016
Driver is running.
ROOT\BASICDISPLAY\0000
Name: Microsoft Basic Display Driver
Driver is running.
USB\ROOT_HUB\4&1FBC8FA3&0
Name: USB Root Hub
Driver is running.
PCI\VEN_1002&DEV_4399&SUBSYS_2A92103C&REV_00\3&267A616A&0&A5
Name: Standard OpenHCD USB Host Controller
Driver is running.
ROOT\VMS_VSMP\0000
Name: Hyper-V Virtual Switch Extension Adapter
Driver is running.
UMB\UMB\1&841921D&0&TERMINPUT_BUS
Name: UMBus Enumerator
Driver is running.
SWD\MSRRAS\{5E259276-BC7E-40E3-B93B-8F89B5F3ABC0}
Name: Microsoft RRAS Root Enumerator
Driver is running.
SWD\PRINTENUM\WSD-E9BB352A-B568-4928-840F-578C3F9EC569.0069
Name: HP Officejet Pro 8620
Driver is running.
PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Name: PCI standard host CPU bridge
Driver is running.
ROOT\VID\0000
Name: Microsoft Hyper-V Virtualization Infrastructure Driver
Driver is running.
PCI\VEN_1022&DEV_9607&SUBSYS_2A92103C&REV_00\3&267A616A&0&38
Name: PCI-to-PCI Bridge
Driver is running.
ROOT\COMPOSITEBUS\0000
Name: Composite Bus Enumerator
Driver is running.
ROOT\VDRVROOT\0000
Name: Microsoft Virtual Drive Enumerator
Driver is running.
ACPI\PNP0100\4&12530839&0
Name: System timer
Device is currently stopped.
USB\ROOT_HUB20\4&2902842&0
Name: USB Root Hub
Driver is running.
ROOT\SCANNER\0001
Name: HP Officejet Pro 8620 (NET)
Driver is running.
SWD\DAFUPNPPROVIDER\UUID:A5BE596E-D3E4-4F5B-9899-9E88B66051B3
Name: SEVEN: comet.nln@gmail.com:
Driver is running.
ROOT\ISCSIPRT\0000
Name: Microsoft iSCSI Initiator
Driver is running.
ROOT\SPACEPORT\0000
Name: Microsoft Storage Spaces Controller
Driver is running.
PCI\VEN_1002&DEV_AA60&SUBSYS_AA60103C&REV_00\4&39C120B8&0&0110
Name: High Definition Audio Bus
Driver is running.
PCI\VEN_1002&DEV_4396&SUBSYS_2A92103C&REV_00\3&267A616A&0&92
Name: Standard Enhanced PCI to USB Host Controller
Driver is running.
PCI\VEN_1002&DEV_4396&SUBSYS_2A92103C&REV_00\3&267A616A&0&9A
Name: Standard Enhanced PCI to USB Host Controller
Driver is running.
ROOT\KDNIC\0000
Name: Microsoft Kernel Debug Network Adapter
Driver is running.
PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Name: PCI standard host CPU bridge
Driver is running.
UMB\UMB\1&841921D&0&TS_USB_HUB_ENUMERATOR
Name: UMBus Enumerator
Driver is running.
HID\VID_1B1C&PID_1B11&MI_00&COL01\7&1B127B8C&0&0000
Name: HID Keyboard Device
Driver is running.
HID\VID_1B1C&PID_1B11&MI_01\7&34EEF47&0&0000
Name: HID-compliant vendor-defined device
Driver is running.
USB\ROOT_HUB\4&314D82D7&0
Name: USB Root Hub
Driver is running.
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&1E370BEE&0&0001
Name: AMD High Definition Audio Device
Driver is running.
USB\VID_1B1C&PID_1B11&MI_00\6&15E87044&0&0000
Name: USB Input Device
Driver is running.
HID\VID_1B1C&PID_1B3E&MI_00&COL05\7&5492794&0&0004
Name: HID Keyboard Device
Driver is running.
ROOT\UMBUS\0000
Name: UMBus Root Bus Enumerator
Driver is running.
HID\VID_1B1C&PID_1B3E&MI_00&COL04\7&5492794&0&0003
Name: HID-compliant vendor-defined device
Driver is running.
SWD\RADIO\{3DB5895D-CC28-44B3-AD3D-6F01A782B8D2}
Name: Microsoft Radio Device Enumeration Bus
Driver is running.
HID\VID_1B1C&PID_1B3E&MI_00&COL03\7&5492794&0&0002
Name: HID-compliant vendor-defined device
Driver is running.
SWD\MMDEVAPI\{0.0.0.00000000}.{6035D3E1-2A75-40C5-83AC-FEBE192BF9F6}
Name: Realtek Digital Output (Realtek High Definition Audio)
Driver is running.
PCI\VEN_1022&DEV_9601&SUBSYS_2A92103C&REV_00\3&267A616A&0&00
Name: PCI standard host CPU bridge
Driver is running.
STORAGE\VOLUME\{99296968-A33E-11E2-8248-806E6F6E6963}#0000000006500000
Name: Volume
Driver is running.
SWD\MSDAS\{CE958E9A-424F-4C88-86F4-11314821E75A}
Name: Microsoft Device Association Root Enumerator
Driver is running.
ROOT\ACPI_HAL\0000
Name: ACPI x64-based PC
Driver is running.
HID\VID_1B1C&PID_1B3E&MI_00&COL02\7&5492794&0&0001
Name: HID-compliant consumer control device
Driver is running.
ACPI\PNP0A03\0
Name: Pci Bus
Driver is running.
HID\VID_1B1C&PID_1B3E&MI_00&COL01\7&5492794&0&0000
Name: HID-compliant mouse
Driver is running.
PCI\VEN_1022&DEV_9609&SUBSYS_2A92103C&REV_00\3&267A616A&0&50
Name: PCI-to-PCI Bridge
Driver is running.
USB\VID_0BDA&PID_0151\20060413092100000
Name: USB Mass Storage Device
Driver is running.
USBSTOR\DISK&VEN_GENERIC-&PROD_SD/MMC&REV_1.00\20060413092100000&2
Name: Generic- SD/MMC USB Device
Driver is running.
ROOT\VPCIVSP\0000
Name: Microsoft Hyper-V PCI Server
Driver is running.
{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&31F02B61&2&15
Name: Microsoft Wi-Fi Direct Virtual Adapter #3
Driver is running.
STORAGE\VOLUME\{99296968-A33E-11E2-8248-806E6F6E6963}#000000E5FF500000
Name: Volume
Driver is running.
PCI\VEN_1002&DEV_4398&SUBSYS_2A92103C&REV_00\3&267A616A&0&91
Name: Standard OpenHCD USB Host Controller
Driver is running.
PCI\VEN_1002&DEV_4398&SUBSYS_2A92103C&REV_00\3&267A616A&0&99
Name: Standard OpenHCD USB Host Controller
Driver is running.
{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_SAP\5&31F02B61&2&14
Name: Microsoft Hosted Network Virtual Adapter #2
Driver is running.
USBSTOR\DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.00\20060413092100000&0
Name: Generic- Compact Flash USB Device
Driver is running.
ACPI_HAL\PNP0C08\0
Name: Microsoft ACPI-Compliant System
Driver is running.
HTREE\ROOT\0
Driver is running.
ROOT\BASICRENDER\0000
Name: Microsoft Basic Render Driver
Driver is running.
HID\VID_1B1C&PID_1B11&MI_00&COL02\7&1B127B8C&0&0001
Name: HID-compliant consumer control device
Driver is running.
USB\VID_1B1C&PID_1B3E&MI_00\6&337851E0&0&0000
Name: USB Input Device
Driver is running.
UMB\UMB\1&841921D&0&TSBUS
Name: UMBus Enumerator
Driver is running.
SWD\MSRRAS\MS_SSTPMINIPORT
Name: WAN Miniport (SSTP)
Driver is running.
DISPLAY\GSM5841\5&1A0535B5&5&UID771
Name: Generic PnP Monitor
Driver is running.
USB\ROOT_HUB20\4&1B7181ED&0
Name: USB Root Hub
Driver is running.
PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Name: PCI standard host CPU bridge
Driver is running.
ACPI\PNP0103\4&12530839&0
Name: High precision event timer
Device is currently stopped.
SWD\DAFWSDPROVIDER\URN:UUID:1C852A4D-B800-1F08-ABCD-9457A59EA5CD/HTTP://1C852A4D-B800-1F08-ABCD-9457A59EA5CD/PRINTSERVICE
Name: HP9EA5CD (HP Officejet Pro 8620)
Driver is running.
USB\VID_1B1C&PID_1B11&MI_01\6&15E87044&0&0001
Name: USB Input Device
Driver is running.
PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
Name: PCI-to-PCI Bridge
Driver is running.
ACPI\FIXEDBUTTON\2&DABA3FF&1
Name: ACPI Fixed Feature Button
Driver is running.
ACPI\AUTHENTICAMD_-_AMD64_FAMILY_16_MODEL_10_-_AMD_PHENOM(TM)_II_X6_1035T_PROCESSOR\_1
Name: AMD Phenom(tm) II X6 1035T Processor
Driver is running.
ACPI\AUTHENTICAMD_-_AMD64_FAMILY_16_MODEL_10_-_AMD_PHENOM(TM)_II_X6_1035T_PROCESSOR\_2
Name: AMD Phenom(tm) II X6 1035T Processor
Driver is running.
ACPI\AUTHENTICAMD_-_AMD64_FAMILY_16_MODEL_10_-_AMD_PHENOM(TM)_II_X6_1035T_PROCESSOR\_3
Name: AMD Phenom(tm) II X6 1035T Processor
Driver is running.
ACPI\AUTHENTICAMD_-_AMD64_FAMILY_16_MODEL_10_-_AMD_PHENOM(TM)_II_X6_1035T_PROCESSOR\_4
Name: AMD Phenom(tm) II X6 1035T Processor
Driver is running.
ACPI\AUTHENTICAMD_-_AMD64_FAMILY_16_MODEL_10_-_AMD_PHENOM(TM)_II_X6_1035T_PROCESSOR\_5
Name: AMD Phenom(tm) II X6 1035T Processor
Driver is running.
ACPI\AUTHENTICAMD_-_AMD64_FAMILY_16_MODEL_10_-_AMD_PHENOM(TM)_II_X6_1035T_PROCESSOR\_6
Name: AMD Phenom(tm) II X6 1035T Processor
Driver is running.
PCI\VEN_10EC&DEV_8168&SUBSYS_2A92103C&REV_03\4&DE08897&0&0050
Name: Realtek PCIe GBE Family Controller
Driver is running.
STORAGE\VOLUME\{99296968-A33E-11E2-8248-806E6F6E6963}#000000E5C7000000
Name: Volume
Driver is running.
SWD\DAFWSDPROVIDER\URN:UUID:1C852A4D-B800-1F08-ABCD-9457A59EA5CD
Name: HP9EA5CD (HP Officejet Pro 8620)
Driver is running.
ACPI\PNP0C02\10
Name: Motherboard resources
Device is currently stopped.
ACPI\PNP0C02\11
Name: Motherboard resources
Device is currently stopped.
ACPI\PNP0C02\14
Name: Motherboard resources
Device is currently stopped.
ACPI\PNP0C02\2E
Name: Motherboard resources
Device is currently stopped.
ACPI\PNP0B00\4&12530839&0
Name: System CMOS/real time clock
Driver is running.
SWD\RADIO\{921D40AB-E928-43A8-AD03-CC6EB3F84E66}
Name: Wi-Fi
Driver is running.
SWD\MMDEVAPI\{0.0.0.00000000}.{4A22BA9A-A27F-4CB2-A579-AA1B0180BD9E}
Name: Speakers (Realtek High Definition Audio)
Driver is running.
USBSTOR\DISK&VEN_GENERIC-&PROD_MS/MS-PRO&REV_1.00\20060413092100000&3
Name: Generic- MS/MS-Pro USB Device
Driver is running.
ACPI\PNP0000\4&12530839&0
Name: Programmable interrupt controller
Device is currently stopped.
SCSI\DISK&VEN_WDC&PROD_WD10EADS-65P6B0\4&C79A373&0&000000
Name: WDC WD10EADS-65P6B0 SCSI Disk Device
Driver is running.
ROOT\STORVSP\0000
Name: Microsoft Hyper-V Virtual Disk Server
Driver is running.
PCI\VEN_1022&DEV_9603&SUBSYS_2A92103C&REV_00\3&267A616A&0&10
Name: PCI-to-PCI Bridge
Driver is running.
SWD\MMDEVAPI\MICROSOFTGSWAVETABLESYNTH
Name: Microsoft GS Wavetable Synth
Driver is running.
ACPI\PNP0C0C\AA
Name: ACPI Power Button
Driver is running.
USB\VID_1B1C&PID_1B3E\0801B043AEBEA0675645A9C5F5001941
Name: USB Composite Device
Driver is running.
SWD\SCDEVICEENUMBUS\0
Name: Smart Card Device Enumeration Bus
Driver is running.
SWD\SCDEVICEENUMBUS\1
Name: Microsoft Passport Container Enumeration Bus
Driver is running.
TS_USB_HUB_ENUMERATOR\UMB\2&30D3618&0&TS_USB_HUB
Name: Remote Desktop USB Hub
Driver is running.
PCI\VEN_1002&DEV_4392&SUBSYS_2A92103C&REV_00\3&267A616A&0&88
Name: AMD AHCI Compatible RAID Controller
Driver is running.
ROOT\SYNTH3DVSP\0000
Name: Microsoft RemoteFX Synth3D VSP Driver
Driver is running.
HID\VID_1B1C&PID_1B11&MI_00&COL03\7&1B127B8C&0&0002
Name: HID-compliant vendor-defined device
Driver is running.
USB\VID_1B1C&PID_1B3E&MI_01\6&337851E0&0&0001
Name: USB Input Device
Driver is running.
USB\VID_1B1C&PID_1B11\1501B044AEA7A44454E1D758F5001946
Name: USB Composite Device
Driver is running.
HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A92&REV_1002\4&19C19054&0&0001
Name: Realtek High Definition Audio
Driver is running.
SCSI\CDROM&VEN_HP&PROD_BDDVDRW_CH20L\4&C79A373&0&000100
Name: hp BDDVDRW CH20L SCSI CdRom Device
Driver is running.
ROOT\VMS_MP\0000
Name: Hyper-V Virtual Ethernet Adapter #2
Driver is running.
ROOT\VMS_MP\0001
Name: Hyper-V Virtual Ethernet Adapter #3
Driver is running.
ROOT\NDISVIRTUALBUS\0000
Name: NDIS Virtual Network Adapter Enumerator
Driver is running.
SWD\DAFWSDPROVIDER\URN:UUID:1C852A4D-B800-1F08-ABCD-9457A59EA5CD/HTTP://WWW.HP.COM/SCHEMAS/IMAGING/CON/LEDM/DISCOVERYTREE/2007/07/01
Name: HP9EA5CD (HP Officejet Pro 8620)
Driver is running.
USB\ROOT_HUB\4&20EEF15F&0
Name: USB Root Hub
Driver is running.
ACPI\PNP0200\4&12530839&0
Name: Direct memory access controller
Device is currently stopped.
HID\VID_1B1C&PID_1B3E&MI_01\7&29206556&0&0000
Name: HID-compliant vendor-defined device
Driver is running.
{8E7BD593-6E6C-4C52-86A6-77175494DD8E}\MSVHDHBA\1&3030E83&0&01
Name: Microsoft VHD Loopback Controller
Driver is running.
PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Name: PCI standard host CPU bridge
Driver is running.
SWD\PRINTENUM\{34215129-F4AA-43F3-9198-4765F3845D43}
Name: HP Officejet Pro 8620 (Network)
Driver is running.
SWD\PRINTENUM\{397FDE7B-2615-43BE-9821-DA8DE65708E6}
Name: Fax
Driver is running.
PCI\VEN_1814&DEV_3090&SUBSYS_760211AD&REV_00\4&1A388CE3&0&0038
Name: 802.11n Wireless LAN Card
Driver is running.
ROOT\MSSMBIOS\0000
Name: Microsoft System Management BIOS Driver
Driver is running.
SWD\PRINTENUM\{65CAD37C-7118-40FF-84A3-1BD490753FC4}
Name: Microsoft Print to PDF
Driver is running.
PCI\VEN_1002&DEV_4397&SUBSYS_2A92103C&REV_00\3&267A616A&0&90
Name: Standard OpenHCD USB Host Controller
Driver is running.
PCI\VEN_1002&DEV_4397&SUBSYS_2A92103C&REV_00\3&267A616A&0&98
Name: Standard OpenHCD USB Host Controller
Driver is running.
PCI\VEN_1106&DEV_3044&SUBSYS_2A92103C&REV_C0\4&2966AB86&0&30A4
Name: VIA 1394 OHCI Compliant Host Controller
Driver is running.
ROOT\SYSTEM\0000
Name: Plug and Play Software Device Enumerator
Driver is running.
ROOT\SYSTEM\0001
The device has the following problem: 28
ROOT\RDPBUS\0000
Name: Remote Desktop Device Redirector Bus
Driver is running.
PCI\VEN_1002&DEV_68D9&SUBSYS_6872103C&REV_00\4&39C120B8&0&0010
Name: AMD Radeon HD 5570
Driver is running.
PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Name: PCI standard host CPU bridge
Driver is running.
HID\VID_1B1C&PID_1B11&MI_00&COL04\7&1B127B8C&0&0003
Name: HID-compliant vendor-defined device
Driver is running.
PCI\VEN_1002&DEV_4383&SUBSYS_2A92103C&REV_00\3&267A616A&0&A2
Name: High Definition Audio Bus
Driver is running.
143 matching device(s) found.

Last edited by Comet ☄; 07-29-2017 at 04:31 AM.
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  #14  
Old 08-02-2017, 07:59 AM
snapper69 snapper69 is offline
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snapper69's PC Specs
 
Join Date: Mar 2014
Location: Shropshire, England
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POST ID # = 914289
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You may want to edit your email address out of your post, along with any other personal info there may be.

1) Are you using the latest version of Cue?
2) Is your mouse pad plugged into one of the motherboard usb sockets rather than an expansion card or a hub?
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  #15  
Old 08-29-2018, 10:37 PM
etakeo etakeo is offline
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etakeo's PC Specs
 
Join Date: Aug 2018
Location: Brazil
Posts: 1
POST ID # = 970749
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Hi, I'm facing a very strange scenary. I have Corsair KB Strafe, Vengeange Memories and MM800 mousepad RGB lights controled by iCUE 3.6.109 and ROG Maximus X Formula and one watercooler pump RGB lights controled by ASUS Aura Sync. I also have a ROG Pugio mouse RGB that can be controled by Aura, but I prefer his own software ROG Armoury that have more options to control the mouse lights.
However, when I run ROG Armoury software, the MM800 desappears in iCUE !!!
Before open ROG Armoury software, MM800 is operating in iCUE. I just double click in Armoury software and MM800 desappear like magic from iCUE. After that, closing Armoury and restaing iCUE does not bring MM800 back. I need to restart system.
I can not understand this behavior. They are connected to separate USB ports. There are no conections among each other.
Any ideia why and how to handle with this ?

I know Corsair are not interested in doing something with Asus to get better compatibility amoung his softwares, as I read in others thread, but once Corsair do not sell motherboards, this incompatibilities issues will go on. Most Corsair users own an Asus Motherboard and Aura Sync and Rog Armoury has problens in work together iCUE.
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Tags
cue, device detection, mm800

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