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  #1  
Old 09-08-2017, 12:10 AM
Stormchasingk9 Stormchasingk9 is offline
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Default Help with Void RGB USB headset

The headset works fine on a MacBook Air. Mic works, speakers work, LED's work.

However, when I plug it into my Windows 10 gaming machine, Windows fails to recognize it as does the CUE software.

When booting up PC, the BIOS detects it and it functions, but as soon as Win 10 loads it turns the LED's off and the speakers off. No detection in CUE.

I've installed the latest version of CUE software. Is there something I'm missing? Please help. :(
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  #2  
Old 09-12-2017, 02:30 AM
greatkemo greatkemo is offline
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I would love to see a response to this thread, I am having exactly the same issue. I plug in to my Mac mini, work fine, even with a hub between them, plug it in my either direct of via hub, I hear a ding, but no headphones showing in my sound devices
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Old 09-12-2017, 08:04 PM
travisgunter0 travisgunter0 is offline
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Just got home with the Void Pro RGB USB headset, also having this issue. Attempted reinstalling CUE.

Edit: Moving the device to a USB 2.0 Port has resulted in the device working as prescribed...

Last edited by travisgunter0; 09-12-2017 at 08:17 PM.
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Old 09-13-2017, 08:13 AM
Toasted Toasted is offline
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Open Device Manager, Do you see any entries that have an error or unknown device? If so, Right click it > Properties >General > Copy+Paste the device status here.

IF you are running Windows 7 and see a Code 52 error, Make sure the hotfix below is installed.
http://forum.corsair.com/v3/showthread.php?t=166144

If you have not done so, Put in a support ticket with Corsair.
https://support.corsair.com/
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  #5  
Old 09-19-2017, 09:46 AM
VenturePilot VenturePilot is offline
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Quote:
Originally Posted by travisgunter0 View Post
Just got home with the Void Pro RGB USB headset, also having this issue. Attempted reinstalling CUE.

Edit: Moving the device to a USB 2.0 Port has resulted in the device working as prescribed...
This fixed my issue... WTF did Corsair do to my headset? it was working fine with my USB 3 hub until the last update! maybe an issue with firmware?
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