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  #1  
Old 01-25-2013, 09:06 PM
walber01 walber01 is offline
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Default 500R usb 3.0 failed

ok guys, I bought a carbide 500r in june last year, and it was working perfectly.
but about one month ago, one of usb 3.0 from the front panel failed.
I formatted my pc 3 times and the problem was not corrected.
I verified the cables inside the case, but they are working and and in a good state, not cutted.
I read some topics, where people realtes some issues with frontal panel in cases from corsair.
what sould I do ?
I tried many solutions but the problem continues.
I oppened a RMA request.
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  #2  
Old 01-26-2013, 12:40 PM
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peanutz94 peanutz94 is offline
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Default

Just use the link o the left to request an RMA but in the comments section let them know you need just a new I/O panel and they can send you that instead of having to replace the whole case.
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Old 02-03-2013, 05:15 PM
walber01 walber01 is offline
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well the situation was resolved.
The Corsair send me a part to change.
from start, the situation was complicated, but with an email and a good information, became easy to me see that corsair is concerned with theirs cients.
when I receive the part and change it in my case I back to report the end of rma.
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Old 02-14-2013, 03:14 PM
walber01 walber01 is offline
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well, I received my products today, and I have to say that corsair is awesome.
but, I was taxed in R$ 30,93.
was it correct ?
or the free shipment doesnt' have nothing about brazilian rules in customs ?
anyway, I finish this process of RMA .
thanks guy.
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500r, carbide 500r, usb 3.0

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