Device disappeared

Hello!

 

I have using ICue without any issues for a few months now. But when I booted today I noticed that my case leds and fan leds were not working anymore. When I look at ICue I can see that the case is no longer listed as a device.

 

I already uninstalled AURA rgb, repaired ICue, Reinstalled ICue, looked at the USB driver... I did everything that is lised in the FAQ. What else I can do?

 

My case is the OMEGA-SPEC rgb case. My H115i Pro is still working fine.

I have Windows 10.

I have attached my logs, maybe you guys can see what the problem is? Yesterday it was working fine, today it is not.

 

Now I am scared that I will damage my system because my fans will not run fast enough?

 

Thanks for the help!

test.zip

The OMEGA-SPEC RGB is a Lighting Node Pro, not a Commander Pro. It won't have any impact on fan speeds - your fan speed connectors are connected to your motherboard, correct?

 

This is only for the RGB.

 

A couple of things to try ... restart the Corsair Service. If that doesn't resolve, power the system down and power back up. If still no, take a look in USBDeView (https://www.nirsoft.net/utils/usb_devices_view.html) or try reinstalling iCue - it could be that the driver was nerfed by a Windows Update.

I restarted the service, no difference.

I already reinstalled ICue but without difference.

I installed USBDeview but where am I looking for?

 

Thanks!

I restarted the service, no difference.

I already reinstalled ICue but without difference.

I installed USBDeview but where am I looking for?

 

Thanks!

 

Look for anything with a Vendor ID (VID) if 1b1c - that's Corsair. A screen shot of these would be helpful.

I have uploaded the screen. The one that I selected is indeed Corsair but not active. Can you tell me how to activate it if this is correct? Pressing "enable selected device" does not do anything.

Well, it appears that way when it's not connected.

 

So ... at this point, I'd double check your USB connection, including the drivers for the actual port. You can also try using a standard micro-USB cable and connect it to a port in the rear panel I/O.

 

Have you done any updates recently?

Well I did not thouch the cables in a long time but I did a windows update yesterday before I turned it off.

Well I did not thouch the cables in a long time but I did a windows update yesterday before I turned it off.

 

Hmmm ... you may need to reinstall the chipset drivers for your motherboard.

That is a drastic thing to do no? How can it suddenly stops working after a few months?

That is a drastic thing to do no? How can it suddenly stops working after a few months?

 

No, it really isn't drastic at all. It's updating drivers.

 

And you did a Windows Update. Unfortunately, these have been known to cause issues, particularly with drivers.

Okay I will do this first thing tomorrow. Thanks for the help!