Spotti Posted October 19, 2018 Share Posted October 19, 2018 Hi everybody, First sorry if my english is not correct. My PSU is dead after one year of a normal utilization. Today when i power on my computer, i listen some curious noise, like a white noise as if the contact was not good with the PSU. That's why i power off the computer to check if the contact was good. It was the case and so i retry to power on the computer which do not respond. In fact the PSU is dead when i was checking the contacts. The PSU cannot supply my fans directly (i do not use my motherboard). I would change my PSU and don't know how. I need help. Thanks in advance Link to comment Share on other sites More sharing options...
OhPhium Posted October 22, 2018 Share Posted October 22, 2018 Same here. Did you try to register at the customer service? I get errors all the time :( Link to comment Share on other sites More sharing options...
Spotti Posted October 22, 2018 Author Share Posted October 22, 2018 I submit a ticket but for now, no response. Moreover if somebody Ask if i checked my PSU as suggest by the tutorial (https://support.corsair.com/app/home) yes i did and now ? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted October 23, 2018 Corsair Employee Share Posted October 23, 2018 I submit a ticket but for now, no response. Moreover if somebody Ask if i checked my PSU as suggest by the tutorial (https://support.corsair.com/app/home) yes i did and now ? Complete the ticket submission process, it'll send a ticket to our support and they'll get back to you about the PSU. Link to comment Share on other sites More sharing options...
Spotti Posted October 26, 2018 Author Share Posted October 26, 2018 Hello, after submitting my ticket, I chose an advanced RMA to speed up the procedure. I was approved and they said that it will take 3-5 days for shipping. But for now I'm wonderring if it was shipped since the status of my ticket still just "Approved", I did not receive any tracking number or message telling that my replacement PSU was sent. How can I do to know the current advancement ? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted October 29, 2018 Corsair Employee Share Posted October 29, 2018 Hello, after submitting my ticket, I chose an advanced RMA to speed up the procedure. I was approved and they said that it will take 3-5 days for shipping. But for now I'm wonderring if it was shipped since the status of my ticket still just "Approved", I did not receive any tracking number or message telling that my replacement PSU was sent. How can I do to know the current advancement ? Did you ask in the ticket? There should be someone who's advising your ticket and can help check. Link to comment Share on other sites More sharing options...
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