originalj4y Posted August 23, 2017 Share Posted August 23, 2017 i recently puchased the T1 Race chair in blk/red but after about a week of use i noticed small bearings on the floor under where it sits. I inspected the wheels and noticed they are copming out of there as one is half sticking out as of typing this. I read on the forums there was a known defect about something like this one certain batch numbers. Also i cant submit a ticket as the chair isnt listed under product list so doesnt allow me to proceed! Tbh after dropping nearly £300 i'm not overly impressed. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted August 23, 2017 Corsair Employee Share Posted August 23, 2017 Sorry to hear you're having issues with the chair already. We can definitely help you out with getting everything back in order. Go ahead and submit the ticket, but try using HID -> Furniture for the category path. PM me the ticket number afterwards and I'll look into the status. Link to comment Share on other sites More sharing options...
originalj4y Posted August 23, 2017 Author Share Posted August 23, 2017 Hi nick i didnt realise that so I selected the crystal case just to get through but i've resubmitted a ticket and Pm'd you Link to comment Share on other sites More sharing options...
originalj4y Posted August 26, 2017 Author Share Posted August 26, 2017 OK so ive not heard anything further since thursday morning after submitting invoice proof any chance you or someone else could look into it please. Ive now found half a dozen bearings so its just getting worse and i kind of need a chair to sit on. XD Link to comment Share on other sites More sharing options...
Fabian.S Posted August 29, 2017 Share Posted August 29, 2017 have the same issue, lot of ball bearing in my room... Ticket sent, just waiting now for the new set of good wheels :) Link to comment Share on other sites More sharing options...
originalj4y Posted August 29, 2017 Author Share Posted August 29, 2017 have the same issue, lot of ball bearing in my room... Ticket sent, just waiting now for the new set of good wheels :) Mine took a few days to get a response but they have shipped replacement set now so just got to wait. Link to comment Share on other sites More sharing options...
Fabian.S Posted August 29, 2017 Share Posted August 29, 2017 get the response from the support few minutes ago, parts are going to be ship once again, a great support from a serious company!! Link to comment Share on other sites More sharing options...
originalj4y Posted September 10, 2017 Author Share Posted September 10, 2017 I must admit id of liked some kind of timescale or tracking info as i'm not home a lot of the time due to work. I received rma confirmation email on the 28th but haven't received anything as yet. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted September 14, 2017 Corsair Employee Share Posted September 14, 2017 I must admit id of liked some kind of timescale or tracking info as i'm not home a lot of the time due to work. I received rma confirmation email on the 28th but haven't received anything as yet. Did you receive your parts yet? Link to comment Share on other sites More sharing options...
originalj4y Posted September 20, 2017 Author Share Posted September 20, 2017 Did you receive your parts yet? Sorry only just seen this for some reason i didn't get a notification. No still nothing yet. Link to comment Share on other sites More sharing options...
baja2215 Posted September 26, 2017 Share Posted September 26, 2017 i recently puchased the T1 Race chair in blk/red but after about a week of use i noticed small bearings on the floor under where it sits. I inspected the wheels and noticed they are copming out of there as one is half sticking out as of typing this. I read on the forums there was a known defect about something like this one certain batch numbers. Also i cant submit a ticket as the chair isnt listed under product list so doesnt allow me to proceed! Tbh after dropping nearly £300 i'm not overly impressed. Seems I've got the same problem (plus horrible creaking when I recline) I've already raised a ticket (after I'd posted a thread on this forum). If a member of Corsair support wants to PM me they are more than welcome. It doesn't look like and solution is going to be timely given the near-month since your initial query! Amazon might simply have to give a refund - so much for a trustworthy brand. Link to comment Share on other sites More sharing options...
originalj4y Posted October 4, 2017 Author Share Posted October 4, 2017 Seems I've got the same problem (plus horrible creaking when I recline) I've already raised a ticket (after I'd posted a thread on this forum). If a member of Corsair support wants to PM me they are more than welcome. It doesn't look like and solution is going to be timely given the near-month since your initial query! Amazon might simply have to give a refund - so much for a trustworthy brand. As of today I've still not received or heard anything about replacement parts which is what 6weeks so far! The ticket status doesn't update and no tracking info is provided to show anything has been dispatched. So i may be doing similar and just returning to retailer for refund and go with another brand maybe. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 16, 2017 Corsair Employee Share Posted October 16, 2017 For those of you who didn't receive a response or looking for an update, feel free to PM me the ticket number so I can check the status. Link to comment Share on other sites More sharing options...
ken.bohn Posted January 1, 2019 Share Posted January 1, 2019 Hey Nick, Just wondering where I should put in a ticket for this issue? I have bearings all over my office floor and was hoping to fix the problem as well. Thanks very much, Ken Link to comment Share on other sites More sharing options...
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