mrmasterdavid Posted May 22, 2019 Share Posted May 22, 2019 (edited) Hello! I have had a problem with the ICUE program not seeing my mouse on start up for a long time. It was fixed by repairing the driver. (Temporarily, meaning I have to do it on most start ups) However, recently I got a new glitch, making the mouse completely un-useable! Everytime I move the mouse or lift it up the ICUE program does not detect the mouse, until a few seconds later when it finds it again. Restarting does not help, I did not do any damage to it (it happened all of a sudden), I have tried changing the USB ports (yes they all work fine) and the ICUE program is fully updated. I don't know what to do as this is my only mouse, and it is purely a software problem. (I know this as it doesn't turn off or anything if the program is uninstalled) Hope someone can help! Thank you! Edit: I fixed it by uninstalling ICUE and reinstalling it, I will keep this up for anyone else, or to post any updates if it comes back! Edit 2: It keeps happening, although it is a lot shorter and a lot less often (In other words, it just stops for a second, the RGB lights turn to default and then back to my normal program), but it still happens! Edited May 23, 2019 by mrmasterdavid Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted May 22, 2019 Corsair Employee Share Posted May 22, 2019 It honestly sounds as if it's a hardware issue with the mouse, but if you wish to test the software for the specific issue try reinstalling the driver by doing this: https://support.corsair.com/app/answers/detail/a_id/77/kw/clean Otherwise, I would suggest creating a ticket. Link to comment Share on other sites More sharing options...
mrmasterdavid Posted May 22, 2019 Author Share Posted May 22, 2019 Ye, it wasn't hardware, thank you for the response though! Link to comment Share on other sites More sharing options...
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