Scimitar rgb not detected on computer boot

Hi, i received the scimitar rgb around a week ago and after using it for a week i have noticed on my computer boot up, the mouse isnt detected requiring me to unplug and then replug the mouse into the system, however upon doing this, the mouse has a red triangle in settings saying there is a malfunction in cue2.

i am running cue 2 version

2.8.70

with the firmware being version 2.04

 

i am also using the strafe rgb which seems ot be working fine with the software

Try a different USB port that is controlled by the AMD chipset and see if that resolves your issue.

would any of the usb ports on the io work in this case or is there a specific usb port i am missing have tried multiple ports, sometimes the device is detected and will "malfunction" while in use, the buttons including the side buttons still work but the lighting effect goes off

• AMD® SB950 Chipset

- 14x USB 2.0 ports (8 ports on the back panel, 6 ports available through the internal USB 2.0 connectors)

 

• VIA VL806 Chipset

- 4 x USB 3.0 ports (2 ports on the back panel, 2 ports available through the internal USB 3.0 connector)*

* These USB 3.0 ports do not support M-Flash recovery function.

Source: MSI

 

You'll want to use the USB 2.0 ports, make sure your chipset drivers are up to date and check for any BIOS updates as well.

was using 2.0 connectors beforehand but it seems to have fixed itself ill update if the problem arises again