Adamgmaing Posted March 22, 2019 Share Posted March 22, 2019 Hi, first of all sorry about my English. So I have a ticket about my H115i replacement under warranty. I got ARMA and paid on 16th. The ticket status is arrived on 20th. But I did not get anything. I am confusing about status. The shipped status has no date on it but the arrived status had date. So please explain to me how the status works. http://www.kepfeltoltes.eu/view.php?filename=2585.jpg Should I get the unit already? Thanks, Adam Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted March 22, 2019 Corsair Employee Share Posted March 22, 2019 Hello Adamgmaing, Do you have a ticket number so I can see what is going on? Best, Wootaru Link to comment Share on other sites More sharing options...
Adamgmaing Posted March 22, 2019 Author Share Posted March 22, 2019 Hi Wootaru, thank you your quick response. Finally I figured out what was wrong. you guys sent to my old address. I updated my new address on 16th but the ticket still show my old address. So finally I got my unit. One question. I packed 2fans, radiator and pump. But did not packed old and new screws, that would cause to be rejected my ARMA? thank you! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted March 22, 2019 Corsair Employee Share Posted March 22, 2019 Hello Adamgmaing, It shouldn't for missing the screws, but please make sure you sent the main items. Best, Michael Link to comment Share on other sites More sharing options...
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