migaloo Posted April 20, 2013 Share Posted April 20, 2013 My computer shutdown whilst ingame and the hardware attempted to restart. It could only manage a 1 second start/stop, start/stop repeatedly until I switched the PSU off and unplugged the power cord. Upon switching back on, I noticed the lack of standby mode from the PSU. No LEDs at the GPU were on and no Motherboard activity. However, the computer started from the main switch and windows booted (no error message). The case fans/LEDs (molex connected) were no longer spinning. The CPU, cooling fan, LAN-LED and M/B connected case fan were still operating. Shutdown of windows was successful but M/B, GPU and cooling fan do not stop (staying on indefinitely until holding down power button for 4 seconds) I swapped all of the case fans w/LEDs to the second molex power cable from the PSU and still have no power to fans/lights, so both molex cables are down. Lack of standby mode still persists when switching on PSU. Does this mean my GS700 Power Supply is at fault? Link to comment Share on other sites More sharing options...
peanutz94 Posted April 21, 2013 Share Posted April 21, 2013 If the molex connectors are not working i would say it's the PSU. Please use the link on the left to request an RMA. Link to comment Share on other sites More sharing options...
migaloo Posted April 22, 2013 Author Share Posted April 22, 2013 Thank you for your reply. I have requested an RMA ticket# 6006349 Link to comment Share on other sites More sharing options...
migaloo Posted April 22, 2013 Author Share Posted April 22, 2013 I live in Australia and purchased my PSU from an online retailer on April 1st. As it is > 30 days, I have asked for advice on their procedure re faulty goods. They replied- " regarding the item, due to the item is under a manufacturer warranty, please kindly contact the manufacturer (Corsair) to troubleshoot the problem. if the unit is proved to be faulty by the manufacturer, please contact us again together with a reference/case number from Corsair and we would issue an RA number for you to return the item to us for a new replacement/warranty." I am hoping for confirmation soon lest the time period expires. Please can you help Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 22, 2013 Corsair Employee Share Posted April 22, 2013 The Part that was entered was for a case not a PSU so what exactly do you need? Link to comment Share on other sites More sharing options...
migaloo Posted April 23, 2013 Author Share Posted April 23, 2013 I have an RMA ticket# 6006348 email from Corsair moments ago RMA Status approved. The Part # was found on the RMA application CMPSU-700GCN Which I googled as Corsair gs700 PSU Thanks for your help. Corsair support is fantastic! Edit- Recheck of many entries for GS700 and I should have selected CP-9020064-AU as a part number (I think) It's the 2013 model (has 3 color button) I hope I haven't stuffed up my RMA chance of a proper model replacement Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 23, 2013 Administrators Share Posted April 23, 2013 6006348 is for a case part, not a PSU. The other 2 tickets I can see are for an HX PSU. What is your case number for the GS PSU? Link to comment Share on other sites More sharing options...
migaloo Posted April 23, 2013 Author Share Posted April 23, 2013 Sorry, I Completely stuffed this one. My eyes are dim I cannot see but I have a cute earing #6006349 (only 1 digit out) Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 23, 2013 Administrators Share Posted April 23, 2013 I've asked customer service to correct this. Link to comment Share on other sites More sharing options...
migaloo Posted April 23, 2013 Author Share Posted April 23, 2013 Thank you! By my description of the problem, do you think it is the PSU? http://forum.corsair.com/forums/showthread.php?t=117783 Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 27, 2013 Administrators Share Posted April 27, 2013 Thank you! By my description of the problem, do you think it is the PSU? http://forum.corsair.com/forums/showthread.php?t=117783 Yes, I'd agree that it should be replaced. Link to comment Share on other sites More sharing options...
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