vexed Posted December 5, 2018 Share Posted December 5, 2018 Hi Corsair, My RMA Ticket number is - #811406 I have Received a Corsair Void Surround Headset instead of my Corsair Void RGB Wireless that i shipped back under my RMA. I have posted this in my ticket as of receiving the delivery yesterday but i am still awaiting a response and resolution to this issue. Can someone please take a look at my ticket to move this issue forward please. - Vex p.s I have no used the item that has been sent either Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 6, 2018 Corsair Employee Share Posted December 6, 2018 Hi Vexed, I have replied back to your ticket, I am sorry that there was a mix up on our end. I will make sure we get your situation resolved. Best, Wootaru Link to comment Share on other sites More sharing options...
vexed Posted December 6, 2018 Author Share Posted December 6, 2018 Hi Wootaru, Many thanks for resolving the issue :D: - Vex Link to comment Share on other sites More sharing options...
vexed Posted December 11, 2018 Author Share Posted December 11, 2018 DHL tracking shows my return has arrived, i hope the correct replacement can be issued ASAP to correct the original mistake. *edit* - I have updated my ticket with this information also - Vex Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 11, 2018 Corsair Employee Share Posted December 11, 2018 Hello vexed, I have replied to your ticket. Best, Wootaru Link to comment Share on other sites More sharing options...
vexed Posted December 11, 2018 Author Share Posted December 11, 2018 Hi Wootaru, Thank you for your reply and updating me on the progress for the replacement. Many Thanks - Vex Link to comment Share on other sites More sharing options...
vexed Posted December 12, 2018 Author Share Posted December 12, 2018 Hi Wootaru, Is there any news on when this will begin to ship as i wrote on my ticket? - Vexed Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 13, 2018 Corsair Employee Share Posted December 13, 2018 Hello Vexed, I have updated your ticket with the information. Best, Wootaru Link to comment Share on other sites More sharing options...
vexed Posted December 14, 2018 Author Share Posted December 14, 2018 Hi Corsair wootaru, The shipment has been received and i can confirm its the correct replacement this time. I have updated my ticket with information in also. Wish you a happy holidays and thank you for resolving the problem with the upmost haste. - Vex Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted December 17, 2018 Corsair Employee Share Posted December 17, 2018 Hello vexed, Glad to be of assistance :) Happy Holiday! Best, Wootaru Link to comment Share on other sites More sharing options...
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