socialwaif Posted February 4, 2019 Share Posted February 4, 2019 I'm clickimg on the file, the icon, and the program in my Start Menu. Nothing seems to be working or running. I have already tried a reinstall. Even clean reinstalls. Any ideas? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted February 13, 2019 Corsair Employee Share Posted February 13, 2019 Do you see the process running in Task Manager? If it opens and then closes in Task Manager, it's probably crashing and creating an error report. These can be found in Event Viewer. If you can post the error here, we can maybe find the cause. Link to comment Share on other sites More sharing options...
antonyfrn Posted February 13, 2019 Share Posted February 13, 2019 Same issue here have to kill icue from task manager to launch it. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted February 13, 2019 Corsair Employee Share Posted February 13, 2019 Hi Antonyfrn, Does iCUE appear in your computer's task bar? Link to comment Share on other sites More sharing options...
socialwaif Posted February 15, 2019 Author Share Posted February 15, 2019 Do you see the process running in Task Manager? If it opens and then closes in Task Manager, it's probably crashing and creating an error report. These can be found in Event Viewer. If you can post the error here, we can maybe find the cause. It looks to run very briefly and then stop. Windows Event Viewed had this to say: Faulting application name: iCUE.exe, version: 3.3.103.0, time stamp: 0x5afc58ef Faulting module name: Qt5Core.dll, version: 5.9.4.0, time stamp: 0x5a5da463 Exception code: 0xc0000005 Fault offset: 0x000011e4 Faulting process id: 0x4334 Faulting application start time: 0x01d4bf3f22e03d0d Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Faulting module path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Core.dll Report Id: e744e109-01d2-404a-8d37-87960949f8da Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
Inheritance Posted February 16, 2019 Share Posted February 16, 2019 it looks like your running version 3.3 which is pretty outdated. I recommend downloading 3.12 and trying that Link to comment Share on other sites More sharing options...
unrivaledx21 Posted February 16, 2019 Share Posted February 16, 2019 I am having a similar problem with CUE 1.16 as of the past few days. It opens in the task manager, but there is no UI. It doesn't close therefore I don't get an error log. I've tried the newer 3.12 and it doesn't work as I want it to. Therefore I'd like to get CUE working again as it was. Link to comment Share on other sites More sharing options...
unrivaledx21 Posted February 16, 2019 Share Posted February 16, 2019 After my recent post I've had success getting the software to launch after renaming the programdata and appdata corsair folders. So perhaps the original poster of this thread will have similar luck if trying the same thing. My problem now is that the software version is too old for compatibility with the device firmware version. (I updated my device firmware whilst trying iCUE 3.12). How can my keyboard be downgraded to an old firmware version? Link to comment Share on other sites More sharing options...
Inheritance Posted February 16, 2019 Share Posted February 16, 2019 After my recent post I've had success getting the software to launch after renaming the programdata and appdata corsair folders. So perhaps the original poster of this thread will have similar luck if trying the same thing. My problem now is that the software version is too old for compatibility with the device firmware version. (I updated my device firmware whilst trying iCUE 3.12). How can my keyboard be downgraded to an old firmware version? You cant unless you get an older FW file for the device. PM me your device model and I will see if I have a file you can downgrade with Link to comment Share on other sites More sharing options...
unrivaledx21 Posted February 16, 2019 Share Posted February 16, 2019 You cant unless you get an older FW file for the device. PM me your device model and I will see if I have a file you can downgrade with I am using the K70 RGB Lux (UK Model). Thank you for your help. Edit: The software version I am trying to get working is 1.16.42 Link to comment Share on other sites More sharing options...
socialwaif Posted February 16, 2019 Author Share Posted February 16, 2019 it looks like your running version 3.3 which is pretty outdated. I recommend downloading 3.12 and trying that I had already tried the more recent versions. Tried 3.12 again. No luck. Windows Event Viewer had this: Faulting application name: iCUE.exe, version: 3.12.118.0, time stamp: 0x5c507aef Faulting module name: Qt5Core.dll, version: 5.12.0.0, time stamp: 0x5c0513da Exception code: 0xc0000005 Fault offset: 0x00001324 Faulting process id: 0x2ed4 Faulting application start time: 0x01d4c60bd6c8eb62 Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Faulting module path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Core.dll Report Id: cf0a442e-be26-4da0-bede-3bd74f55ff46 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
socialwaif Posted February 16, 2019 Author Share Posted February 16, 2019 After my recent post I've had success getting the software to launch after renaming the programdata and appdata corsair folders. So perhaps the original poster of this thread will have similar luck if trying the same thing. Thanks. I did a combination of that, and some tips from another thread - http://forum.corsair.com/v3/showthread.php?p=994505#post994505. Think I got the pesky remnants cleaned up. But OMFG. It is now running!!:laughing: Link to comment Share on other sites More sharing options...
ConsiderablyMeh Posted September 29, 2019 Share Posted September 29, 2019 I found this in a link in a youtube video for a temporary fix. it helped me hope it helps you guys too:D: https://www.youtube.com/redirect?event=comments&stzid=UgxmRgxqdw35Y2QjQeh4AaABAg.8u4SKlhbGDB9-R-AMkrwot&redir_token=kTqmQGgPheRcRU9MdVLUCqimhEZ8MTU2OTg4Njc5MkAxNTY5ODAwMzky&q=http%3A%2F%2Fdownloads.corsair.com%2FFiles%2FCUE%2FiCUESetup_3.18.77_release.msi Link to comment Share on other sites More sharing options...
Caterific Posted October 7, 2019 Share Posted October 7, 2019 I found this in a link in a youtube video for a temporary fix. it helped me hope it helps you guys too:D: https://www.youtube.com/redirect?event=comments&stzid=UgxmRgxqdw35Y2QjQeh4AaABAg.8u4SKlhbGDB9-R-AMkrwot&redir_token=kTqmQGgPheRcRU9MdVLUCqimhEZ8MTU2OTg4Njc5MkAxNTY5ODAwMzky&q=http%3A%2F%2Fdownloads.corsair.com%2FFiles%2FCUE%2FiCUESetup_3.18.77_release.msi Thank you so much I kept reinstalling and I had no clue what to do. This helped immensely. Link to comment Share on other sites More sharing options...
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