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Faulty chair


vesa

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Hey,

 

It's been over a week now since my wheel bearings

came off, one of the two plastic thingies in the back rest

fell off and no reply to my ticket or from the reseller here

in Finland.

 

Don't mind about the plastic things felling off since i

like this chair and got superglue but cant really fix

the bearings with duct tape can i?

 

Any chance to get a reaction from corsair to this issue?

 

I used my chair half an hour before it started to completely

dismantle itself onto my floor. First ever Corsair product

i have any issues with.

 

EDIT:

 

ok so quick edit on this situation..

Got a bit frustrated.. waiting is not one of my strong points :D:

 

Corsair replied to my wheel situation faster than the reseller

here.. i am getting my new wheels on the chair by mail..

i read that the wheel thing is fixed now just got unlucky

and bought one of the first patches..

 

i called to corsair about a week ago and the customer service

person was really helpful and patient with me ( bad english with

finnish accent ) then issued my ticket. Took about a week+ and

got my thing fixed, overall rma experience felt easy and polite.

 

well done corsair. :cool:

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  • 1 month later...

"Your RMA has been approved. The replacement part will ship out to you soon."

 

This was nearly 2 months ago, don't know if i'm really getting myself

new wheels or not..

 

don't care anymore about the cost can i buy these wheels somewhere?:confused:

 

corsair chairs are priced above ak racing and about all the other manufacturers here where im at

so kinda expected a high end product

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Bought an overpriced broken gaming chair in a box

without seeing it since i like the brand.

Retailer didn't know what to do and told there's

no spares available and all other chairs are the same

and asked me to contact corsair directly.

 

So i did :)

 

Called them, made a ticket, posted on to their forums..

08/15/2017 04:49 PM got promised a new set of wheels

soon, cant see them corsair.. no wheels incoming

 

Funny that my earlier message got edited by an employee

but not responded :)

 

Not happy, and after this fail will keep in mind the corsair rma

policy when buying things again

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