feathercap Posted February 22, 2016 Share Posted February 22, 2016 Hi, I ordered a Strafe RGB direct from Corsiar (Order# 1400105043), the keyboard is cracked on the left bottom edge, I logged a ticket (6742751) almost 5 days ago now, and no-one has come back to me, I appreciate there has been a weekend, but. I have added a comment since and still no reply, does not even look like the ticket has been looked at as there is no status. Can anyone help? Thanks Link to comment Share on other sites More sharing options...
terabyte Posted February 22, 2016 Share Posted February 22, 2016 Nobody here has any way to help you. If you don't get a reply by the end of the day (Monday is quite busy since they need to reply to all tickets from the weekend too) try sending a PM to either Corsair Henry or James with your ticket number so they can take a look at it. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted February 22, 2016 Corsair Employee Share Posted February 22, 2016 Hi, I ordered a Strafe RGB direct from Corsair (Order# 1400105043), the keyboard is cracked on the left bottom edge, I logged a ticket (6742751) almost 5 days ago now, and no-one has come back to me, I appreciate there has been a weekend, but. I have added a comment since and still no reply, does not even look like the ticket has been looked at as there is no status. Can anyone help? Thanks I am having customer service look into your ticket. They will provide you with a response soon. Thank you for your patience Link to comment Share on other sites More sharing options...
feathercap Posted February 23, 2016 Author Share Posted February 23, 2016 Thanks Henry, Yes someone has been in touch. all the best. Marc Link to comment Share on other sites More sharing options...
feathercap Posted May 23, 2016 Author Share Posted May 23, 2016 Hi Me again, I appreciate this isn't the correct place to raise it, but I have tried various methods of contact, I tried Still no progress after over 3 months, I returned my keyboard, no reply since, even raised a new ticket 6775289 and no response on that (nearly 2 weeks now), as advised by someone in the returns department I even tried <removed>, neither of these work, I made the person in returns aware of this and now they ignore me too!! Can someone please look into my tickets, as right now I have paid for something and have nothing, it was 3 months on May 17. During this time I have successfully RMA'd a cooler, that only took 1 week from when I was able to return the cooler, all done within the UK Kind Regards Link to comment Share on other sites More sharing options...
terabyte Posted May 23, 2016 Share Posted May 23, 2016 It is indeed strange that you got no reply after 2 weeks. I'm sure that Corsair Henry (or someone else) will check that ticket ID as soon as they see your reply. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted May 23, 2016 Corsair Employee Share Posted May 23, 2016 Hi feathercap, I am having customer service look into this and figure out what the hold up might be. Link to comment Share on other sites More sharing options...
feathercap Posted May 25, 2016 Author Share Posted May 25, 2016 Thanks again Henry Link to comment Share on other sites More sharing options...
feathercap Posted June 7, 2016 Author Share Posted June 7, 2016 sorry to be a pain, but is there any news, I PM'd you but no reply. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted June 9, 2016 Corsair Employee Share Posted June 9, 2016 sorry to be a pain, but is there any news, I PM'd you but no reply. Hello Feathercap, I have been away for Computex and barely got back today. I asked customer service to look into your ticket and they told me that a refund has been issued. It looks like you have not responded back to your ticket and the last response is from our support agent. In order for them to provide you with a status update, you will need to call or log into the portal. Link to comment Share on other sites More sharing options...
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