anark1983 Posted February 29, 2016 Share Posted February 29, 2016 Hi team, today my 2500 controller broke and I am searching for a spare, are these available as a spare part, and if so, where in aus can you buy them. Many thanks Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted March 1, 2016 Corsair Employee Share Posted March 1, 2016 You can buy it directly from our website: http://www.corsair.com/en-us/remote-control-unit-for-corsair-audio-sp2500 Link to comment Share on other sites More sharing options...
anark1983 Posted March 2, 2016 Author Share Posted March 2, 2016 Hi Corsair Henry. According to your internal ticket:6747868 you do not ship to australia, and all the re sellers in AU i was advised of, do not stock nor can they get the product in. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted March 2, 2016 Corsair Employee Share Posted March 2, 2016 Hi Corsair Henry. According to your internal ticket:6747868 you do not ship to australia, and all the re sellers in AU i was advised of, do not stock nor can they get the product in. Ahh my apologies, I did not know you were from Australia Link to comment Share on other sites More sharing options...
anark1983 Posted March 3, 2016 Author Share Posted March 3, 2016 Does this mean im outta luck? Link to comment Share on other sites More sharing options...
Lord Alibaski Posted March 3, 2016 Share Posted March 3, 2016 I'm having the same problem in the UK can't get it anywhere plus $59:99 is a bit excessive especially when you consider p+p if purchased from the USA. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted March 4, 2016 Corsair Employee Share Posted March 4, 2016 Does this mean im outta luck? The unit has a 2 year warranty. If you are still within the warranty, we will be able to send you a replacement. In your scenario, I would contact customer service to see what options are available to you. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Rick Posted March 4, 2016 Corsair Employee Share Posted March 4, 2016 Hey guys, Sorry, but it looks like the replacement pod is no longer available. Unfortunately since this product has been EOL for some time, We no longer have a replacement available. Link to comment Share on other sites More sharing options...
Lord Alibaski Posted March 6, 2016 Share Posted March 6, 2016 So your telling me you have no spare parts but your clearing still selling this product on your own website? http://www.corsair.com/en-gb/gaming-audio-series-sp2500-high-power-2-1-pc-speaker-system Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 7, 2016 Administrators Share Posted March 7, 2016 So your telling me you have no spare parts but your clearing still selling this product on your own website? http://www.corsair.com/en-gb/gaming-audio-series-sp2500-high-power-2-1-pc-speaker-systemAll product pages are also store pages on our site. In this particular case it's showing we don't have stock and to check with your local retailers to see if they have any. Link to comment Share on other sites More sharing options...
Lord Alibaski Posted March 7, 2016 Share Posted March 7, 2016 Hi Technobeard It's very hard to do that m8 being in the UK they do not sell the controller pod separately. Though my issue has now been solved and all I can say is big thank you to Alexander who 's sorted this out for me. Link to comment Share on other sites More sharing options...
anark1983 Posted March 8, 2016 Author Share Posted March 8, 2016 ^^ how did you get it sorted mate? im trying to find a spare locally and abroad. Link to comment Share on other sites More sharing options...
Lord Alibaski Posted March 8, 2016 Share Posted March 8, 2016 I opened a support ticket and went from there. Contact customer support and tell them your situation https://corsair.secure.force.com/home/home.jsp Link to comment Share on other sites More sharing options...
anark1983 Posted March 8, 2016 Author Share Posted March 8, 2016 i have got one open , with no luck... ticket:6747868 Link to comment Share on other sites More sharing options...
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