darren.sam Posted January 29, 2013 Share Posted January 29, 2013 Hi guys, I have had no update on my RMA Status and it was recieved a week ago TSX Case #5517086 Anyone help me please? Regards Darren Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 29, 2013 Corsair Employee Share Posted January 29, 2013 I am sorry but it seems the RMA was refused because of physical damage. What was the problem with your Drive? Link to comment Share on other sites More sharing options...
darren.sam Posted January 29, 2013 Author Share Posted January 29, 2013 Physical Damage...what!!! It was out in a Padded Jiffi bag then inside another padded Jiffi bag and sent recorded delivery which cost me a fourtune. The drive one day was not recognised in the bios, i have since put in a mechanical drive and it works so i know the SSD is faulty. I have treated that drive with care ever since iv had it and its never been damaged. What on earth can I do Ram Guy? Darren Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 30, 2013 Corsair Employee Share Posted January 30, 2013 Darren, I am looking into the issue and I have asked for an explanation of the damage and once I have that I will have our customer service contact you. You are welcome to call our customer service by phone and ask them for more details Link to comment Share on other sites More sharing options...
darren.sam Posted January 30, 2013 Author Share Posted January 30, 2013 Thank you ram guy, sadly in the Uk skype charges a lot even for toll free charges. I am upset as i bought it when it was first released and it cost me £120, double what they are worth now, and quite frankly being a full time carer i cannot afford to replace it.. It has been an exceptional drive and im currently using a very old mechanical 80gb drive lol and it so slow. I look forward to your reply... My guess is it may have been damaged during posting :( Darren Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 31, 2013 Corsair Employee Share Posted January 31, 2013 I do understand and I cant make any promises but I will do everything I can to help get it worked out. And you can install Skype and call the toll free number listed under contact for free: http://www.corsair.com/en/company/contact/ Link to comment Share on other sites More sharing options...
darren.sam Posted January 31, 2013 Author Share Posted January 31, 2013 Id really appreciate it if you can find out some more for me pls RAM GUY... and whether it was transit damage or if it can be repaired. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 31, 2013 Corsair Employee Share Posted January 31, 2013 They are processing a replacement for you now so you should get it next week. Link to comment Share on other sites More sharing options...
darren.sam Posted February 1, 2013 Author Share Posted February 1, 2013 Id really appreciate it if you can find out some more for me pls RAM GUY... and whether it was transit damage or if it can be repaired. Oh Ram Guy thank you so much.. you made my weekend :) xx Link to comment Share on other sites More sharing options...
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