Elliott Posted May 12, 2018 Share Posted May 12, 2018 I'm running into several intermittent issues with C1 Elite, screen flickering from one DisplayPort, the front LED being unable to turn off/randomly flickering, unable to wake from sleep with mouse/keyboard. The main problem however, is that I can hear the PC in a normal ambient sound room - using a mobile app dB measuring device, it looks like the C1 is clocking in at 50-60dB at idle; more than double the advertised rate. As I type I can hear a very low, but constant hum - I was wondering if this is normal? All reviews mention that it's silent at idle, but I'm unsure if this is simply hype. My second question would be regarding returns - this unit is my current daily driver, so returning it would be disruptive to say the least; could anyone shed some light on how the return/swap system works and the average time frames for a UK exchange? Do Corsair offer a collateral hold system whereby I could maintain ownership of the current unit until the new one arrives? Link to comment Share on other sites More sharing options...
Kochis Posted May 13, 2018 Share Posted May 13, 2018 Hi, 'Cause you have a mobile app dB measuring device, try this : - Switch off your C1 - Take a measure of your normal ambient sound room - Switch on C1, measure dB at idle What is the delta between the both value ? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted May 14, 2018 Corsair Employee Share Posted May 14, 2018 I'm running into several intermittent issues with C1 Elite, screen flickering from one DisplayPort, the front LED being unable to turn off/randomly flickering, unable to wake from sleep with mouse/keyboard. The main problem however, is that I can hear the PC in a normal ambient sound room - using a mobile app dB measuring device, it looks like the C1 is clocking in at 50-60dB at idle; more than double the advertised rate. As I type I can hear a very low, but constant hum - I was wondering if this is normal? All reviews mention that it's silent at idle, but I'm unsure if this is simply hype. My second question would be regarding returns - this unit is my current daily driver, so returning it would be disruptive to say the least; could anyone shed some light on how the return/swap system works and the average time frames for a UK exchange? Do Corsair offer a collateral hold system whereby I could maintain ownership of the current unit until the new one arrives? The screen flickering issue is alarming, I suggest get it replaced. As for your other question, yes we do offer advance exchange during RMA. Please give our support team a call. Link to comment Share on other sites More sharing options...
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